Analytics
Understanding Your AI Agent Performance
Analytics in Chatislav provides comprehensive insights into your AI agent's performance, user engagement, and conversation quality. Monitor key metrics to optimize your agent's effectiveness and understand how users interact with your AI-powered solutions.
The analytics dashboard offers real-time data visualization with customizable date ranges, allowing you to track performance trends and make data-driven decisions to improve your AI agent's capabilities.
When you first open the Analytics dashboard, it automatically displays your AI agent's performance data for This Week. This gives you an immediate snapshot of recent activity without needing to configure any settings.
Accessing Analytics
To view your AI agent's analytics:
- From the side menu, select the agent whose settings you want to customize and click Settings
- Click on Analytics tab to get to settings screen
Key Metrics Overview
New Users
Track the number of unique users engaging with your AI agent for the first time within your selected time period. This metric helps you understand user acquisition and the effectiveness of your agent's visibility.
Understanding user growth patterns enables you to:
- Measure marketing campaign effectiveness
- Identify peak engagement periods
- Track organic growth trends
- Plan capacity and resources accordingly
Total Conversations
Monitor the complete volume of conversations your AI agent handles during the selected timeframe. This metric provides insights into user engagement levels and agent utilization.
Conversation analytics help you:
- Understand user engagement patterns
- Identify high-traffic periods
- Plan for scaling requirements
- Measure overall agent adoption
Resolution Performance
The resolution analytics provide crucial insights into how effectively your AI agent addresses user inquiries. This comprehensive view breaks down all interactions into four key categories:
Confirmed Resolutions: Issues that users explicitly marked as resolved or helpful, indicating successful problem-solving.
Assumed Resolutions: Interactions where the agent provided complete responses without negative feedback, suggesting likely resolution.
No Resolutions: Cases where the agent couldn't adequately address user needs, requiring improvement or human intervention.
Unclear: Interactions without clear resolution indicators, requiring further analysis or user feedback mechanisms.
Date Range Selection
Customize your analytics view with flexible date range options:
Predefined Ranges
- Today
- Yesterday
- This Week
- Last Week
- This Month
- Last Month
Custom Date Selection
Use the interactive calendar picker to select specific date ranges that align with your reporting needs, campaigns, or business cycles.
Data Visualization Features
Interactive Charts
Analytics data refreshes automatically when you change date ranges, ensuring you always have the most current information for your selected timeframe.
Best Practices for Analytics
Regular Monitoring
Review your analytics weekly to identify trends and patterns in user behavior. Look for:
- Consistent growth in new users
- Steady conversation volumes
- Improving resolution rates
Capacity Planning
Monitor conversation volumes to:
- Plan for peak usage periods
- Ensure adequate message credits for your plan
Plan-Specific Analytics
Analytics Access
Available on PRO plans and above, providing essential metrics for performance monitoring and optimization.