Cookie Policy

Effective Date: June 1, 2025

Last Updated: September 17, 2025

Meraxes Solutions & Services d.o.o. is committed to transparency regarding data collection and usage practices. This policy outlines how and when Meraxes utilizes cookies for various purposes. Terms used in this policy that are not defined here carry the meanings established in our Privacy Policy, which contains further details about information collection and usage at Chatislav.

Understanding Cookies

Cookies are small data files transmitted from our servers to your computer or mobile device that enable various Chatislav features and functionalities. These files are specific to your account or browser session. Session cookies exist only during your active browser session and are removed when you close your browser. Persistent cookies remain until manually deleted by you, your browser, or upon their expiration.

Chatislav's Use of Cookies

Chatislav employs cookies alongside similar technologies including single-pixel gifs and web beacons. Our platform utilizes both session and persistent cookie types. Meraxes places and accesses cookies across domains operated by our company and affiliated entities (referred to as "Sites"). Additionally, we integrate third-party cookies, such as those from Google Analytics and Stripe for payment processing.

Purpose of Cookie Usage

Certain cookies link to your account and personal data to maintain your login status and workspace access. Other cookies operate independently of your account while remaining unique identifiers that facilitate analytics and customization functions.

Cookies enable us to recognize you during site visits or service usage, retain your preferences, and deliver a personalized experience aligned with your settings. They also enhance interaction speed and security. Review our detailed cookie tables below for comprehensive information.

Usage Categories

• User Authentication: When logged into our Services, cookies ensure Chatislav displays appropriate information and delivers personalized experiences.
• Security Protection: Meraxes implements cookies to activate and support security measures while detecting potentially malicious activities.
• User Preferences and Features: Cookies store your language selections and communication preferences, simplify form completion across our Sites, and enable customized features, insights, and content delivery.
• Payment Security: Our payment partners (ISKON AI OÜ and Stripe) utilize cookies to ensure secure transaction processing, fraud prevention, and compliance with payment security protocols.
• Marketing Activities: Meraxes may deploy cookies to facilitate marketing campaign delivery and performance tracking (such as monitoring user journeys from chatislav.ai visits to purchases). Our partners may also use cookies to share interaction data with their services, subject to their respective privacy policies.
• Performance and Analytics: Cookies help Meraxes evaluate Site and Service performance. We also utilize cookies for product improvement, feature development, and research purposes, including activity logging when you access our Sites and Services across different devices.

Third-Party Cookie Integration

Our cookie tables provide a comprehensive list of third-party cookies used on Chatislav sites along with relevant details. While Meraxes maintains this information current, please note that cookie names, quantities, and associated technologies may evolve over time.

Advertising Cookie Applications

Cookies and related advertising technologies including beacons, pixels, and tags enable Meraxes to effectively target users who may find our Services valuable. These technologies also support comprehensive auditing, research, and reporting activities.

Cookie Management Options

You can disable and remove cookies that aren't essential for basic website functionality. Please be aware that blocking certain cookie categories may impact your website experience. Access our Cookie Manager through the website footer at any time, or use the link provided below:

Manage Cookies

For cookie-related questions, contact us at: [email protected]

Do Not Track Signal Response

Our Sites and Services don't gather personal information about your online activities across time or third-party websites and services. Consequently, "do not track" signals from web browsers don't apply to our Sites or Services, and Meraxes doesn't modify data collection practices when receiving such signals.

Appendix A: Cookie Reference Tables

Essential Cookies

These cookies are required for website operation and cannot be disabled within our systems. They typically activate in response to your actions that request services, including privacy preference settings, login processes, or form submissions. While you can configure your browser to block or alert you about these cookies, doing so will prevent certain site functions from working properly. These cookies don't store personally identifiable information.

Performance Tracking Cookies

These cookies (utilizing Google Analytics) enable visit counting and traffic source measurement to assess and enhance site performance. They help identify popular and less-visited pages while tracking visitor navigation patterns. Blocking these cookies prevents us from monitoring site visits and performance evaluation.

For Google Analytics privacy information, visit: https://support.google.com/analytics/answer/6004245.

Install the Google Analytics opt-out browser extension here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Marketing and Advertising Cookies

Our marketing platform deploys cookies when users engage with marketing communications, including promotional emails or marketing-focused landing pages. These cookies gather personal data such as names, page visits, site arrival methods, and Chatislav purchases. This information evaluates marketing campaign effectiveness and improves targeting accuracy. Third-party cookies occasionally appear in this category, though Meraxes doesn't control these cookies and doesn't share personal data with such third parties.

External Website Cookies

Website usage may redirect you to external sites for activities including surveys, payments (via ISKON AI OÜ and Stripe), job applications, or viewing hosted content like embedded videos or articles. These external websites may implement their own cookies. Meraxes cannot control cookie placement by other websites, even when accessed through our site.

Cookie Control and Removal Methods

1. Browser-Based Management

Most cookies used on our website and in emails can be controlled through our consent management tool or disabled via browser settings. To disable cookies through your browser, locate instructions typically found in "Help," "Tools," or "Edit" menus. Note that disabling cookies or cookie categories doesn't remove existing cookies from your browser unless manually deleted through browser functions.

2. Previously Set Cookies

Analytics cookie data collection can be eliminated. While deleting cookies stops future data collection, previously gathered information may remain in use. However, we cease using disabled cookies for additional information collection from your user experience. When users opt out of marketing cookie tracking, we place a replacement cookie to prevent future tracking.

Contact Information

For inquiries about this Cookie Policy or cookie management assistance, please reach out to:

Meraxes Solutions & Services d.o.o.

Email: [email protected]

Address: Milutina Milankovića 9ž, 11070 Novi Beograd, Serbia

Payment Processing Cookie Support:

• ISKON AI OÜ: [email protected]
• Stripe Customer Support: https://support.stripe.com

This Cookie Policy becomes effective on the date specified above and may receive periodic updates. Please review this page regularly for any modifications.