# Chatislav llms-full

> Expanded LLM context archive for Chatislav public marketing, solutions, pricing, contact, and policy routes.

This file is generated at build time from shared route metadata and the current English landing-copy source.
It follows a Cloudflare-style archive format by including page blocks with substantial route content, not only link lists.

## Usage Guidance
- [Compact Context](https://platform.chatislav.ai/llms.txt): Preferred starting point for most assistants and coding tools.
- [Expanded Context](https://platform.chatislav.ai/llms-full.txt): Use when you need page-level content context and complete public route coverage.

## Coverage
- Canonical language for inline content: English (`lib/locales/en/landing.json`).
- Multilingual route variants remain available via route inventory and localized page URLs.
- Archived page blocks included: 10.

## Core Pages
- [Home](https://platform.chatislav.ai): Main landing page with product overview and core value proposition.
- [Plans](https://platform.chatislav.ai/en/plans): Plan and pricing overview for product tiers.
- [About](https://platform.chatislav.ai/en/about): Company profile and product background.
- [Contact](https://platform.chatislav.ai/en/contact): Contact and demo request page.

## Solutions
- [Ecommerce Solution](https://platform.chatislav.ai/en/solutions/ecommerce): Solution page for ecommerce use cases.
- [Hotels Solution](https://platform.chatislav.ai/en/solutions/hotels): Solution page for hospitality and hotel use cases.

## Product Access
- [Sign Up](https://platform.chatislav.ai/signup): Account registration flow for new customers.
- [Login](https://platform.chatislav.ai/login): Sign-in flow for existing users.

## Legal and Policies
- [Terms of Service](https://platform.chatislav.ai/terms-of-service): Terms of service and contractual conditions.
- [Privacy Policy](https://platform.chatislav.ai/privacy/privacy-policy): Privacy policy and data processing details.
- [Data Deletion Policy](https://platform.chatislav.ai/privacy/data-deletion): Data deletion request process and policy.
- [Cookie Policy](https://platform.chatislav.ai/privacy/cookie-policy): Cookie usage and consent policy.

## Language Entry Points
- [English Home](https://platform.chatislav.ai/en): Localized landing page entry point.
- [Serbian Home](https://platform.chatislav.ai/sr): Localized landing page entry point.
- [Portuguese Home](https://platform.chatislav.ai/pt): Localized landing page entry point.
- [Italian Home](https://platform.chatislav.ai/it): Localized landing page entry point.
- [Spanish Home](https://platform.chatislav.ai/es): Localized landing page entry point.
- [Turkish Home](https://platform.chatislav.ai/tr): Localized landing page entry point.
- [Polish Home](https://platform.chatislav.ai/pl): Localized landing page entry point.
- [German Home](https://platform.chatislav.ai/de): Localized landing page entry point.

## Full Public Route Inventory
- [/](https://platform.chatislav.ai): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/en](https://platform.chatislav.ai/en): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/sr](https://platform.chatislav.ai/sr): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/pt](https://platform.chatislav.ai/pt): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/it](https://platform.chatislav.ai/it): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/es](https://platform.chatislav.ai/es): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/tr](https://platform.chatislav.ai/tr): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/pl](https://platform.chatislav.ai/pl): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/de](https://platform.chatislav.ai/de): Main landing page with product overview and core value proposition. (priority 1, update daily)
- [/signup](https://platform.chatislav.ai/signup): Account registration flow for new customers. (priority 0.9, update daily)
- [/login](https://platform.chatislav.ai/login): Sign-in flow for existing users. (priority 0.9, update daily)
- [/en/plans](https://platform.chatislav.ai/en/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/sr/plans](https://platform.chatislav.ai/sr/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/pt/plans](https://platform.chatislav.ai/pt/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/it/plans](https://platform.chatislav.ai/it/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/es/plans](https://platform.chatislav.ai/es/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/tr/plans](https://platform.chatislav.ai/tr/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/pl/plans](https://platform.chatislav.ai/pl/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/de/plans](https://platform.chatislav.ai/de/plans): Plan and pricing overview for product tiers. (priority 0.9, update weekly)
- [/en/solutions/ecommerce](https://platform.chatislav.ai/en/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/sr/solutions/ecommerce](https://platform.chatislav.ai/sr/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/pt/solutions/ecommerce](https://platform.chatislav.ai/pt/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/it/solutions/ecommerce](https://platform.chatislav.ai/it/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/es/solutions/ecommerce](https://platform.chatislav.ai/es/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/tr/solutions/ecommerce](https://platform.chatislav.ai/tr/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/pl/solutions/ecommerce](https://platform.chatislav.ai/pl/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/de/solutions/ecommerce](https://platform.chatislav.ai/de/solutions/ecommerce): Solution page for ecommerce use cases. (priority 0.9, update weekly)
- [/en/solutions/hotels](https://platform.chatislav.ai/en/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/sr/solutions/hotels](https://platform.chatislav.ai/sr/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/pt/solutions/hotels](https://platform.chatislav.ai/pt/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/it/solutions/hotels](https://platform.chatislav.ai/it/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/es/solutions/hotels](https://platform.chatislav.ai/es/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/tr/solutions/hotels](https://platform.chatislav.ai/tr/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/pl/solutions/hotels](https://platform.chatislav.ai/pl/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/de/solutions/hotels](https://platform.chatislav.ai/de/solutions/hotels): Solution page for hospitality and hotel use cases. (priority 0.9, update weekly)
- [/en/about](https://platform.chatislav.ai/en/about): Company profile and product background. (priority 0.6, update monthly)
- [/sr/about](https://platform.chatislav.ai/sr/about): Company profile and product background. (priority 0.6, update monthly)
- [/pt/about](https://platform.chatislav.ai/pt/about): Company profile and product background. (priority 0.6, update monthly)
- [/it/about](https://platform.chatislav.ai/it/about): Company profile and product background. (priority 0.6, update monthly)
- [/es/about](https://platform.chatislav.ai/es/about): Company profile and product background. (priority 0.6, update monthly)
- [/tr/about](https://platform.chatislav.ai/tr/about): Company profile and product background. (priority 0.6, update monthly)
- [/pl/about](https://platform.chatislav.ai/pl/about): Company profile and product background. (priority 0.6, update monthly)
- [/de/about](https://platform.chatislav.ai/de/about): Company profile and product background. (priority 0.6, update monthly)
- [/en/contact](https://platform.chatislav.ai/en/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/sr/contact](https://platform.chatislav.ai/sr/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/pt/contact](https://platform.chatislav.ai/pt/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/it/contact](https://platform.chatislav.ai/it/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/es/contact](https://platform.chatislav.ai/es/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/tr/contact](https://platform.chatislav.ai/tr/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/pl/contact](https://platform.chatislav.ai/pl/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/de/contact](https://platform.chatislav.ai/de/contact): Contact and demo request page. (priority 0.6, update monthly)
- [/en/blog](https://platform.chatislav.ai/en/blog): Public landing or policy route. (priority 0.8, update daily)
- [/sr/blog](https://platform.chatislav.ai/sr/blog): Public landing or policy route. (priority 0.8, update daily)
- [/llms.txt](https://platform.chatislav.ai/llms.txt): Compact LLM-oriented index of key pages. (priority 0.5, update monthly)
- [/llms-full.txt](https://platform.chatislav.ai/llms-full.txt): Expanded LLM context with richer route coverage. (priority 0.5, update monthly)
- [/terms-of-service](https://platform.chatislav.ai/terms-of-service): Terms of service and contractual conditions. (priority 0.5, update monthly)
- [/privacy/privacy-policy](https://platform.chatislav.ai/privacy/privacy-policy): Privacy policy and data processing details. (priority 0.5, update monthly)
- [/privacy/data-deletion](https://platform.chatislav.ai/privacy/data-deletion): Data deletion request process and policy. (priority 0.5, update monthly)
- [/privacy/cookie-policy](https://platform.chatislav.ai/privacy/cookie-policy): Cookie usage and consent policy. (priority 0.5, update monthly)

## Full Content Archive
<page>
---
title: Home | Chatislav
description: Core landing page content for Chatislav conversational AI platform positioning, capabilities, and onboarding.
source_url:
  html: https://platform.chatislav.ai
---

# Home

Core landing page content for Chatislav conversational AI platform positioning, capabilities, and onboarding.

## Source Content (English)
### hero.ecomm_title_desktop
AI Agents Solution for a Revolutionary
E-Commerce Experience

### hero.ecomm_title_mobile
AI Agents Solution for a Revolutionary
E-Commerce Experience

### hero.title_desktop
Conversational AI Agents for
Unforgettable Experiences

### hero.title_mobile
Conversational AI Agents for Unforgettable Experiences

### hero.description
Chatislav is the ultimate platform for building and deploying AI voice and text Agents to deliver exceptional customer support, enhance sales and engagement, and drive your business revenue seamlessly.

### voice_agent_section.title
AI voice agents with
the human touch

### voice_agent_section.subtitle
Hear the difference

### voice_agent_section.description
Transform Customer Service with AI Voice Agents that understand product queries, process orders, and resolve issues in natural, flowing conversation. Our voice technology captures the nuance of human interaction while delivering the efficiency of automation.

### voice_agent_section.voice_chat_name
AI Agent

### support_section.title
Power Your Business
with an AI Agent

### support_section.subtitle
AI that Works for You

### support_section.item_1_title
24/7 Customer Support

### support_section.item_2_title
Sales & Lead Generation

### support_section.item_3_title
Booking and Scheduling

### support_section.item_4_title
Custom AI Agent

### support_section.item_1_description
From simple inquiries to complex problems, our Agents (even while your employees sleep) provide accurate and efficient support. With advanced language processing and adaptive learning, artificial intelligence-based support offers a seamless experience - available anytime, anywhere, with no waiting.

### support_section.item_2_description
Boost conversions with an AI Agent that engages customers, understands their intentions, offers personalized recommendations, and simplifies the purchasing process. Our Agents automates interactions, keeps your customers satisfied, and nurtures potential clients - turning every opportunity into business success.

### support_section.item_3_description
Integrate AI into scheduling for a seamless booking experience. Your AI Agent checks availability, confirms meetings, sends reminders, and syncs with calendars-automating the process to save time, reduce conflicts, and enhance efficiency.

### support_section.item_4_description
Design an AI Agent tailored to your needs - without any restrictions. Our AI platform enables full customization, seamless integration, and workflow automation, optimizing operations and boosting productivity.

### support_section.customer_support.user_message_1
Hey, I'd like to upgrade my plan. I need unlimited internet and more minutes.

### support_section.customer_support.bot_message_1
You're currently on the Starter plan. I'd recommend upgrading to Premium-you'll get unlimited internet and 300 call minutes. Would you like me to upgrade your plan now?

### support_section.customer_support.user_message_2
Yes, please go ahead.

### support_section.customer_support.bot_message_2
Done! Your plan has been successfully upgraded. Enjoy your new benefits!

### support_section.customer_support.bot_message_2_status
Updating plan...

### support_section.sales.user_message_1
I'm interested in your pricing for a website to sell sports equipment.

### support_section.sales.bot_message_1
For development of an online sports equipment store, we recommend our e-commerce package. Please fill out the consultation form, and we'll send you a customized offer.

### support_section.sales.bot_message_2
Thank you, Mark! I'll send more information about our enterprise solutions to mark@mysportsequipment.com. A member of our sales team will reach out to discuss how we can help your business grow.

### support_section.sales.bot_message_1_label_1
Company Name

### support_section.sales.bot_message_1_label_2
Email Address

### support_section.sales.bot_message_1_label_1_content
My Sports Equipment

### support_section.sales.bot_message_1_label_2_placeholder
Enter your email

### support_section.sales.bot_message_1_label_2_content
mark@mysportsequipment.com

### support_section.sales.bot_message_2_status
Processing request...

### support_section.booking.user_message_1
Hi, I'd like to schedule a meeting for next Tuesday.

### support_section.booking.bot_message_1
Sure! We have three available time slots on Tuesday. Please fill out the form below to confirm your appointment.

### support_section.booking.bot_message_1_label_1
Select an available time:

### support_section.booking.bot_message_1_label_2
Full Name

### support_section.booking.bot_message_1_name
Mark Doe

### support_section.booking.bot_message_2
Great! Your appointment has been confirmed for Tuesday at 14:30 PM. You'll receive a calendar invite shortly.

### support_section.booking.bot_message_2_status
Scheduling meeting...

### support_section.booking.name_placeholder
Enter your full name

### support_section.booking.email_placeholder
Enter your email

### support_section.booking.email_label
Email Address

### support_section.booking.email
mark@someemail.com

### support_section.custom_ai.user_message_1
Do you have any black T-shirts available, size L, in 50 dollar range?

### support_section.custom_ai.bot_message_1
Here are some black L sized T-shirts available in that price range:

### support_section.custom_ai.bot_message_2
Great choice! I added the T-shirt to your cart.

### support_section.custom_ai.bot_message_1_label_1
1. Classic Black Cotton T-Shirt (L)

### support_section.custom_ai.bot_message_1_label_2
Price: $49

### support_section.custom_ai.buy_button
Buy Now

### support_section.custom_ai.updating_status
Adding to cart...

### solutions_section.subtitle
Solutions for Every Industry

### solutions_section.title
AI Agents That Understand
Your Industry

### solutions_section.description
Your business is unique, and so is Chatislav. Designed to fit any industry, it handles customer interactions, automates processes, and delivers real-time support - effortlessly.

### solutions_section.item_1_title
E-commerce

### solutions_section.item_1_description
Turn visitors into customers with instant product recommendations, quick support, and a seamless shopping experience.

### solutions_section.item_2_title
Hospitality

### solutions_section.item_2_description
Enhance guest experiences with instant booking, concierge services, and tailored recommendations.

### solutions_section.item_3_title
Tech & SaaS

### solutions_section.item_3_description
Convert leads faster with automated onboarding, instant troubleshooting, and proactive customer support.

### solutions_section.item_4_title
Real Estate

### solutions_section.item_4_description
Never miss a lead. Automate inquiries, schedule viewings, and provide property details in seconds.

### solutions_section.item_5_title
Education

### solutions_section.item_5_description
Easily find answers, course information, and access learning materials - anytime, anywhere.

### solutions_section.item_6_title
Legal

### solutions_section.item_6_description
Save time by automating consultations, scheduling, and answering common legal inquiries with ease.

### power_section.title
Your AI-Powered Partner Awaits

### power_section.description
Unlock the power of an AI Agent that assists, automates, and takes action - so you can focus on running your business.

### power_section.item_1_title
Boost Revenue

### power_section.item_2_title
Save Time

### power_section.item_3_title
Reduce Workload

### power_section.item_4_title
Generate Leads

### power_section.item_5_title
Increase Sales

### power_section.item_6_title
Enhance Engagement

### discover_section.subtitle
Discover Why Businesses Love Us

### discover_section.title
Results That Speak
For Themselves

### discover_section.comment_1
Having an AI Agent available 24/7 has completely changed how we interact with customers. It's fast, helpful, and surprisingly natural in conversations

### discover_section.comment_2
Super easy to set up, and the results speak for themselves. Customers get what they need instantly, and we've reduced response times dramatically.

### discover_section.comment_3
I used to spend hours answering the same customer questions every day. Now, the Agent handles it all, and I finally have time to focus on growth.

### discover_section.comment_4
I was skeptical at first, but Chatislav proved to be a great addition. It feels natural, provides helpful answers, and our customers love it.

### discover_section.comment_5
We've automated most routine inquiries, and the Agent does a great job handling them. Our team is saving hours every week thanks to this!

### discover_section.comment_6
Customers used to call all day asking about reservations, takeout options, and dietary info. Now, the AI Agent handles all of it...

### discover_section.comment_7
Our website visitors get instant replies, and we don't have to monitor chats all the time. Chatislav feels like an extra team member.

### discover_section.comment_8
Before using this AI, we struggled with managing customer chats. Now, everything runs smoothly, and we've seen a big improvement in engagement.

### discover_section.comment_9
As a real estate Agent, I am bombarded with the same questions about properties, prices, and locations. Since Chatislav provides support to potential buyers, I can now focus on actual sales.

### discover_section.auto_translated
(auto-translated)

### steps_section.subtitle
How It Works

### steps_section.title
Simple Steps
to Get Started

### steps_section.description
Building your AI Agent is simple. Train it with your data, fine-tune its personality, and continuously optimize its performance. No technical skills needed - just seamless automation that works for you.

### steps_section.step_1_title
Create & Train

### steps_section.step_1_description
Upload your content, and your Agent learns instantly with no coding required.

### steps_section.step_2_title
Customize

### steps_section.step_2_description
Match its personality, tone, and look to fit your brand perfectly.

### steps_section.step_3_title
Optimize

### steps_section.step_3_description
Fine-tune responses and track insights to improve engagement and conversions.

### agent_section.subtitle
Beyond Text-Based Conversations

### agent_section.title
Bring Your
AI Agent to Life

### agent_section.item_1_title
Voice Agents

### agent_section.item_1_description
Enable natural voice interactions, allowing customers to engage with your AI Agent through speech for a more intuitive experience.

### agent_section.item_2_title
3D Avatars

### agent_section.item_2_description
Give your AI Agent a human-like presence with customizable 3D avatars, creating more engaging interactions.

### agent_section.demo_title
Hey there! Ready to see what I can do?

### agent_section.demo_description
Let's get started!

### faq.title
Frequently Asked Questions

### faq.question1
What is Chatislav?

### faq.answer1
Chatislav is an advanced AI Agent platform that enables companies to create customized AI Agents (text, voice, and visual) using their own data. In addition to our Iskon Prodigy LLM, we offer state-of-the-art AI models such as OpenAI Gpt-4o, Anthropic Claude-sonnet, and others. Chatislav automates user/consumer inquiries, simplifies conversations, and performs various tasks to increase business efficiency, saving both time and money. It can be an AI customer support Agent, AI e-commerce Agent, personal assistant, and much more. The AI platform offers an intuitive tool for training and customizing AI Agents. Companies can upload any documents, videos, and other multimedia resources to train the AI Agents, customize the appearance, create processes and set up the AI Agent's workflow, and analyze performance using built-in analytics.

### faq.question2
Do I need specific technical knowledge to use your platform?

### faq.answer2
No, Chatislav is designed to be easy to use even for people without technical knowledge. The platform offers a 'no-code' interface that allows creating and managing AI Agents through an intuitive tool. However, for advanced users who want deeper customization, options such as API and numerous integrations are also available.

### faq.question3
How difficult is it to implement the AI Agents on my website?

### faq.answer3
Implementing AI Agent on your website is very simple. For non-technical users, the process is designed to be quick and without the need for coding, while technical users can use the API for deeper integration. After selecting data sources and completing the training process, choosing basic settings and selecting visuals, the Agent is ready to be implemented on your website.

### faq.question4
Does Chatislav support multiple languages?

### faq.answer4
Yes, Chatislav offers multilingual capabilities with ongoing expansion to support additional languages. This means that one chatbot can detect and respond to queries in different languages, such as English, Serbian, Spanish, German, etc., without the need for special settings for each language. This is a significant advantage for companies operating in the global market or in multilingual regions.

### faq.question5
What kinds of data can I use to train the AI Agents and how?

### faq.answer5
You can train AI Agents with various types of data, including PDFs, text files, FAQ pages, YouTube videos, or even content from your website or knowledge base. The process is simple: users upload their data through the platform, and Chatislav uses advanced techniques to convert this data into knowledge that the AI Agent can use to answer questions.

### faq.question6
Can I integrate Chatislav with CRM, ERP and similar systems?

### faq.answer6
Yes, Chatislav can be integrated via an open API, depending on the specific needs of your system. These integrations allow the AI Agents to access key information from your CRM or ERP system (such as order status or client data, or others), as well as perform various actions like creating support tickets or updating user data.

### faq.question7
How do you ensure data security?

### faq.answer7
We pay great attention to data protection and security. All data during transmission is protected by encryption, and data stored on our servers is additionally encrypted using secure methods that prevent unauthorized access. The platform also applies strict data isolation between users (multi-tenancy isolation), which means that one user's data is never accessible to another.

### faq.question8
Do you offer an on-premise implementation option for companies with very strict data security policies?

### faq.answer8
Yes, Chatislav offers an on-premise implementation option, which is particularly important for companies with strict data privacy requirements, such as banks, healthcare institutions, or governments. This solution allows all data and functionalities to remain within your infrastructure, behind your firewall. The implementation is container-based and can be adapted to your servers, with periodic updates.

### faq.question9
Can Chatislav integrate with WhatsApp and similar platforms?

### faq.answer9
Yes, Chatislav supports integration with WhatsApp, as well as other communication platforms like Slack, Viber,Telegram, and others. This allows your AI Agent to communicate with users on channels they already use, extending reach and functionality.

### faq.question10
Can I use Chatislav platform to earn money?

### faq.answer10
Yes, there are several ways to earn money using our Chatislav platform. For example, you can create Agents for clients as an agency or freelancer and charge for implementation and maintenance services. Chatislav offers a white-label option, which means you can sell the solution under your own brand, with the possibility to use our backoffice API. Also, if you're a content creator or developer, you can monetize your projects by creating specialized Agents for communities or applications. One way to earn is to make your specific knowledge or reliable data sources (for natural medicine, healthy nutrition, fashion, etc.) available through subscription programs on your website.

### faq.question11
Can I use Chatislav's API to implement your technology in my solution?

### faq.answer11
Yes, Chatislav provides an API that can help you with integration with your applications or solutions. You can use the API to send and receive messages and manage AI Agent behaviour, and other features. This is ideal for developers who want to embed Chatislav AI technology in their own products.

### faq.question12
Do you provide services for training and customizing AI Agents?

### faq.answer12
Although Chatislav offers the ability for users to train their Agents themselves by uploading data through the platform, for users who need help - our partner company AgentStep (agentstep.ai) is available. For larger clients, such as large companies, as part of the Enterprise plan, we can provide services for setting up, training, and customizing the AI Agents.

### faq.question13
Can I cancel my subscription at any time?

### faq.answer13
Yes, Chatislav's subscription is flexible. You can cancel your monthly subscription at any time without additional obligations. For enterprise contracts, terms are negotiated individually.

### faq.question14
How message credits work?

### faq.answer14
Each AI request costs message credits based on your model. By default, one question-answer exchange uses 1 credit. When AI Agent actions are enabled:

1. Initial request (Agent activation needed): 1 credit
2. Agent request (fetches information and generates response): additional credits
Note: Interactions using AI Agent actions may consume multiple credits per exchange.

### experience_section.ecommerce_title
Experience the power of
Chatislav for e-commerce
today

### experience_section.title
Experience the Power of Chatislav Today

</page>

<page>
---
title: Plans | Chatislav
description: Pricing, plan tiers, usage limits, and add-on catalog used on the public plans page.
source_url:
  html: https://platform.chatislav.ai/en/plans
---

# Plans

Pricing, plan tiers, usage limits, and add-on catalog used on the public plans page.

## Source Content (English)
### plans_section.billed_yearly
billed annually

### plans_section.subtitle
Pricing Options

### plans_section.title
Flexible Plans for
Every Need

### plans_section.free_plan
FREE

### plans_section.basic_plan
BASIC

### plans_section.pro_plan
PRO

### plans_section.business_plan
BUSINESS

### plans_section.enterprise_plan
ENTERPRISE

### plans_section.price_per_month
per
month

### plans_section.features_title_free
What's included

### plans_section.features_title_basic
Everything in FREE plan +

### plans_section.features_title_pro
Everything in BASIC plan +

### plans_section.features_title_business
Everything in PRO plan +

### plans_section.features_title_enterprise
Everything in BUSINESS +

### plans_section.monthly
Monthly

### plans_section.yearly
Yearly

### plans_section.free_plan.feature_1
1 Chat Agent

### plans_section.free_plan.feature_2
Access to fast AI models

### plans_section.free_plan.feature_3
100 message credits

### plans_section.free_plan.feature_4
1M characters

### plans_section.free_plan.feature_5
Embed on unlimited websites

### plans_section.free_plan.feature_6
20 links to train on

### plans_section.free_plan.feature_7
1 AI Agent Action

### plans_section.basic_plan.feature_1
Access to advanced AI models

### plans_section.basic_plan.feature_2
1300 message credits/month

### plans_section.basic_plan.feature_3
45M characters

### plans_section.basic_plan.feature_4
7500 links to train on

### plans_section.basic_plan.feature_5
4 AI Agent Actions

### plans_section.basic_plan.feature_6
Apps and Integrations

### plans_section.basic_plan.feature_7
Chat history

### plans_section.pro_plan.feature_1
2 Chat Agents

### plans_section.pro_plan.feature_2
10000 message credits/month

### plans_section.pro_plan.feature_3
80M characters

### plans_section.pro_plan.feature_4
Unlimited links to train on

### plans_section.pro_plan.feature_5
2 AI Agent Workflow

### plans_section.pro_plan.feature_6
12 AI Agent Actions

### plans_section.pro_plan.feature_7
Apps and Integrations+

### plans_section.pro_plan.feature_8
Basic Analytics

### plans_section.pro_plan.feature_9
Chat API Access

### plans_section.business_plan.feature_1
3 Chat Agents

### plans_section.business_plan.feature_2
20000 message credits/month

### plans_section.business_plan.feature_3
100M characters

### plans_section.business_plan.feature_4
1 Real-Time AI Voice Agent

### plans_section.business_plan.feature_5
5 AI Agent Workflows

### plans_section.business_plan.feature_6
16 AI Agent Actions

### plans_section.business_plan.feature_7
Automatic data resynchronization

### plans_section.enterprise_plan.feature_1
Custom number of message credits/month

### plans_section.enterprise_plan.feature_2
Custom number of Chat Agents

### plans_section.enterprise_plan.feature_3
Custom number of uploaded characters

### plans_section.enterprise_plan.feature_4
Custom UI branding

### plans_section.enterprise_plan.feature_11
Custom integrations

### plans_section.enterprise_plan.feature_5
Custom number of AI workflows and Agent actions

### plans_section.enterprise_plan.feature_6
Handoffs

### plans_section.enterprise_plan.feature_7
Priority support

### plans_section.enterprise_plan.feature_8
Training sessions

### plans_section.enterprise_plan.feature_9
Industry specific AI workflows

### plans_section.enterprise_plan.feature_10
On-premise AI system deployment

### addons_section.title
Take Your Plan Further with
Premium Add-ons

### addons_section.subtitle
Add-ons

### addons_section.additional_messages_title
Message credits

### addons_section.additional_messages_description
Additional 1k - 50k message credits

### addons_section.additional_messages_price_detail
per month

### addons_section.additional_characters_title
Training characters

### addons_section.additional_characters_description
Additional training data characters

### addons_section.additional_characters_price_detail
per 10M characters/month

### addons_section.additional_transcription_minutes_title
Transcription minutes

### addons_section.additional_transcription_minutes_description
Additional transcription minutes used for training on Youtube videos

### addons_section.additional_transcription_minutes_price_detail
per 2h/month

### addons_section.additional_chat_agents_title
AI Chat Agents

### addons_section.additional_chat_agents_description
Additional AI Chat Agents

### addons_section.additional_chat_agents_price_detail
per month

### addons_section.additional_voice_agents_title
AI Voice Agents

### addons_section.additional_voice_agents_description
Additional AI Voice Agents

### addons_section.additional_voice_agents_price_detail
per month

### addons_section.backoffice_api_access_title
Backoffice API access

### addons_section.backoffice_api_access_description
Access for backoffice API

### addons_section.backoffice_api_access_price_detail
per month

### addons_section.autoresync_title
Auto data resync

### addons_section.autoresync_description
Option for automatic training data resync

### addons_section.autoresync_price_detail
per month

### addons_section.hide_chatislav_logo_title
Hide branding

### addons_section.hide_chatislav_logo_description
Option to hide Chatislav branding from chat and voice Agents

### addons_section.hide_chatislav_logo_price_detail
per month

### addons_section.conversation_summary_title
AI Conversation Summary

### addons_section.conversation_summary_description
AI-generated summaries sent via email or webhooks

### addons_section.conversation_summary_price_detail
per month

### addons_section.ai_catalog_title
AI Catalog

### addons_section.ai_catalog_description
Import CSV, Excel, or Google Sheets for AI-powered search and recommendations

### addons_section.ai_catalog_price_detail
per month

### addons_section.ai_booking_info_title
AI Booking Info

### addons_section.ai_booking_info_description
Configure room types, pricing rules, policies, and availability for your properties

### addons_section.ai_booking_info_price_detail
per month

### addons_section.button_text
Get!

</page>

<page>
---
title: Ecommerce Solution | Chatislav
description: Ecommerce-specific sales and support messaging, AI shopping workflows, and FAQ content.
source_url:
  html: https://platform.chatislav.ai/en/solutions/ecommerce
---

# Ecommerce Solution

Ecommerce-specific sales and support messaging, AI shopping workflows, and FAQ content.

## Source Content (English)
### ecommerce_solutions_section.subtitle
E-commerce evolution starts now

### ecommerce_solutions_section.title
Benefits beyond expectations

### ecommerce_solutions_section.description
Our conversational AI Agents deliver tangible advantages across your entire e-commerce operation. With each interaction, our AI Agents learn and improve, continuously enhancing the Customer experience while simultaneously reducing operational costs. The result? Higher sales, improved customer loyalty, and a stronger competitive advantage in today's digital marketplace.

### ecomm_solutions_section.item_1_title
Natural Language Understanding

### ecomm_solutions_section.item_1_description
Our AI Agents interpret Customer queries exactly as they speak or type them, eliminating the frustration of keyword guessing.

### ecomm_solutions_section.item_2_title
Intent recognition

### ecomm_solutions_section.item_2_description
The system accurately identifies what Customers truly want, even when their queries are ambiguous or incomplete.

### ecomm_solutions_section.item_3_title
Reduced "zero results" pages

### ecomm_solutions_section.item_3_description
Shoppers always receive relevant product suggestions, even when searching for items using unconventional terminology.

### ecomm_solutions_section.item_4_title
Reduced search abandonment

### ecomm_solutions_section.item_4_description
Customers find what they're looking for quickly, significantly decreasing the likelihood they'll leave your site in frustration.

### ecomm_solutions_section.item_5_title
Enhanced product discovery

### ecomm_solutions_section.item_5_description
Your AI Agents guide shoppers to products they didn't know you carried but perfectly match their needs.

### ecomm_solutions_section.item_6_title
Tolerance for typos and misspellings

### ecomm_solutions_section.item_6_description
Searches work perfectly even when Cutomers make typing errors or spelling mistakes.

### ecomm_solutions_section.item_7_title
Synonym recognition

### ecomm_solutions_section.item_7_description
Our platform recognizes various terms for the same item, so Customers find products regardless of the terminology they use.

### ecomm_solutions_section.item_8_title
Customer loyalty increased

### ecomm_solutions_section.item_8_description
Exceptional shopping experiences powered by intelligent assistance build stronger Customer relationships and encourage repeat business.

### ecomm_solutions_section.item_9_title
Increased conversion rates

### ecomm_solutions_section.item_9_description
More shoppers complete purchases when guided by AI Agents that understand and address their specific needs.

### ecomm_solutions_section.item_10_title
Higher average order value

### ecomm_solutions_section.item_10_description
Intelligent product suggestions encourage Customers to add complementary items to their cart.

### ecomm_solutions_section.item_11_title
Competitive advantage

### ecomm_solutions_section.item_11_description
Advanced AI Agents set your store apart from competitors still using basic search and support systems.

### ecomm_solutions_section.item_12_title
24/7 product assistance

### ecomm_solutions_section.item_12_description
Your virtual sales team answers product questions instantly at any hour, never keeping Customers waiting.

### ecomm_solutions_section.item_13_title
Real-time product information

### ecomm_solutions_section.item_13_description
Customers receive up-to-date specifications, compatibility information, and features without hunting through your catalog.

### ecomm_solutions_section.item_14_title
Personalized recommendations

### ecomm_solutions_section.item_14_description
Each shopper receives uniquely tailored product suggestions based on their preferences and behavior.

### ecomm_solutions_section.item_15_title
Upselling opportunities

### ecomm_solutions_section.item_15_description
The AI Agents tactfully present premium alternatives that better satisfy Customer needs when appropriate.

### ecomm_solutions_section.item_16_title
Cross-selling capabilities

### ecomm_solutions_section.item_16_description
Related products are suggested at the perfect moment, enhancing the Customer's primary purchase.

### ecomm_solutions_section.item_17_title
Immediate discount information

### ecomm_solutions_section.item_17_description
The AI Agents proactively share relevant promotions and special offers applicable to Customer interests.

### ecomm_solutions_section.item_18_title
Guided buying experience

### ecomm_solutions_section.item_18_description
Step-by-step assistance helps Customers select the perfect product for their specific needs.

### ecomm_solutions_section.item_19_title
Reduced cart abandonment

### ecomm_solutions_section.item_19_description
Timely responses to pre-purchase questions prevent shoppers from leaving items in their cart.

### ecomm_solutions_section.item_20_title
Direct add-to-cart-functionality

### ecomm_solutions_section.item_20_description
Customers can add prodcuts to their cart directly from the conversation, streamlining the purchase journey.

### ecomm_solutions_section.item_21_title
Real-time pricing comparisons

### ecomm_solutions_section.item_21_description
Shoppers can easily compare product options with the AI Agents explaining value differences clearly.

### ecomm_solutions_section.item_22_title
Product demonstration capabilities

### ecomm_solutions_section.item_22_description
Visual demonstrations and detailed explanations build buyer confidence and reduce purchase anxiety.

### ecomm_solutions_section.item_23_title
Automated post-sale support

### ecomm_solutions_section.item_23_description
Comprehensive assistance continues after purchase, enhancing the overall Customer experience.

### ecomm_solutions_section.item_24_title
Real-time delivery tracking possibility

### ecomm_solutions_section.item_24_description
Customers receive immediate shippinh updates without contacting customer service.

### ecomm_solutions_section.item_25_title
Multilingual support capabilities

### ecomm_solutions_section.item_25_description
Your AI Agents communicate fluently in multiple languages, expanding your market reach globally.

### ecomm_solutions_section.item_26_title
Return processing

### ecomm_solutions_section.item_26_description
The AI Agents simplify returns with clea instructions and streamlined procedures, turning a potential negative into a positive experience.

### ecomm_solutions_section.item_27_title
Complaint resolution

### ecomm_solutions_section.item_27_description
Customer issues are addressed promptly and effectively, preserving relationships and trust.

### ecomm_solutions_section.item_28_title
Consistent service quality

### ecomm_solutions_section.item_28_description
Every Customer interaction maintains the same high standard of service, regardless of time or volume.

### ecomm_solutions_section.item_29_title
Rapid response times

### ecomm_solutions_section.item_29_description
Immediate answers eliminate wait times, meeting modern Customer expectations for instant service.

### ecomm_solutions_section.item_30_title
Reduced support costs

### ecomm_solutions_section.item_30_description
Automated handling of routine inquiries dramatically lowers customer service overhead.

### ecomm_solutions_section.item_31_title
Immediate warranty information

### ecomm_solutions_section.item_31_description
Customers receive instant, accurate warranty details specific to their purchases.

### ecomm_solutions_section.item_32_title
Knowledge base expansion through learning

### ecomm_solutions_section.item_32_description
Your AI Agents continuously improve through interactions, becoming increasingly effective over time.

### ecomm_faq.question1
What is Chatislav for E-commerce?

### ecomm_faq.answer1
Chatislav for e-commerce is our specifically customized solution tailored for the e-commerce industry to help businesses maximize their potential. It is a modular solution that can be integrated within your business based on your personal needs and preferences. It provides intelligent, conversational AI Agents that help with product searches, sales support, and post-purchase customer service to enhance shopping experiences and boost sales.

### ecomm_faq.question2
Will Chatislav work with my product catalog?

### ecomm_faq.answer2
Yes, Chatislav is designed to handle product catalogs of all sizes. During implementation, we train the AI on your specific products, categories, and attributes to ensure accurate and helpful responses to customer inquiries.

### ecomm_faq.question3
Can I customize the AI Agents to match my brand?

### ecomm_faq.answer3
Absolutely! Each AI Agent can be fully customized to match your brand's unique tone, style, and personality. We work with you to ensure the Agents represent your brand accurately and consistently across all customer interactions.

### ecomm_faq.question4
How does Chatislav integrate with my existing e-commerce platform?

### ecomm_faq.answer4
Chatislav seamlessly integrates with popular e-commerce platforms including Shopify, WooCommerce, Magento, and custom solutions through our robust API and pre-built connectors. Our team handles the technical aspects of integration to ensure minimal disruption to your operations.

### ecomm_faq.question5
How much does Chatislav for e-commerce cost?

### ecomm_faq.answer5
The cost of implementing Chatislav for e-commerce varies based on your specific business requirements and objectives. We understand that each client has unique needs, which is why our implementation approach is tailored and phased, with clearly defined roles, requirements, and timelines at every stage. Our pricing structure includes a one-time implementation fee and a monthly fee. The monthly fee also covers comprehensive services including priority support, a dedicated account manager, hosting, and complete monitoring and maintenance of the entire infrastructure.

### ecomm_faq.question6
Do you offer premium support and dedicated account management options?

### ecomm_faq.answer6
Yes, premium support and dedicated account management are included in our standard service package. Every client receives priority technical support, a dedicated account manager who serves as your primary point of contact, and comprehensive assistance throughout your journey with Chatislav. Your account manager will regularly review performance metrics with you, suggest optimizations, and ensure your AI solution continues to meet your evolving business needs. This personalized approach allows us to provide consistent, high-quality service tailored to your specific e-commerce requirements.

### ecomm_faq.question7
Does Chatislav support multiple languages?

### ecomm_faq.answer7
Yes, Chatislav offers multilingual capabilities with ongoing expansion to support additional languages. This means that one chatbot can detect and respond to queries in different languages, such as English, Serbian, Spanish, German, etc., without the need for special settings for each language. This is a significant advantage for companies operating in the global market or in multilingual regions.

### ecomm_faq.question8
How message credits work?

### ecomm_faq.answer8
Each AI request costs message credits based on your model. By default, one question-answer exchange uses 1 credit. When AI Agent actions are enabled:

1. Initial request (Agent activation needed): 1 credit
2. Agent request (fetches information and generates response): additional credits
Note: Interactions using AI Agent actions may consume multiple credits per exchange.

### ecomm_faq.question9
Do you offer an on-premise implementation option for companies with very strict data security policies?

### ecomm_faq.answer9
Yes, Chatislav offers an on-premise implementation option, which is particularly important for companies with strict data privacy requirements, such as banks, healthcare institutions, or governments. This solution allows all data and functionalities to remain within your infrastructure, behind your firewall. The implementation is container-based and can be adapted to your servers, with periodic updates.

### ecomm_faq.question10
How do you ensure data security?

### ecomm_faq.answer10
We pay great attention to data protection and security. All data during transmission is protected by encryption, and data stored on our servers is additionally encrypted using secure methods that prevent unauthorized access. The platform also applies strict data isolation between users (multi-tenancy isolation), which means that one user's data is never accessible to another.

### ecomm_faq.question11
Can I integrate Chatislav with CRM, ERP and similar systems?

### ecomm_faq.answer11
Yes, Chatislav can be integrated via an open API, depending on the specific needs of your system. These integrations allow the AI Agents to access key information from your CRM or ERP system (such as order status or client data, or others), as well as perform various actions like creating support tickets or updating user data.

### ecomm_faq.question12
What is an ecommerce chatbot and how does it work?

### ecomm_faq.answer12
An ecommerce chatbot is an AI assistant that automates customer communication in your online store. Chatislav AI agent understands customer questions, recognizes their intent, and provides instant responses 24/7. It helps customers find products, answers questions about pricing, shipping, and returns, and actively increases order value through cross-selling and upselling - suggesting complementary products and better alternatives. Unlike traditional chatbots, Chatislav understands context, remembers previous interactions, and learns from every conversation.

### ecomm_faq.question13
How does an AI chatbot increase online store sales?

### ecomm_faq.answer13
Chatislav AI agent increases sales by reducing cart abandonment through proactively reaching out to hesitant customers, making personalized product recommendations through cross-selling and upselling, providing instant customer support without waiting, and being available 24/7 - meaning you never lose sales outside of business hours. Our clients on average see a 25-40% increase in conversions and up to 35% reduction in cart abandonment.

### ecomm_faq.question14
Does Chatislav work with Shopify and WooCommerce platforms?

### ecomm_faq.answer14
Yes, Chatislav seamlessly integrates with Shopify, WooCommerce, Magento, PrestaShop, OpenCart, and other popular ecommerce platforms. The integration gives the AI agent real-time access to the product catalog, inventory levels, pricing, and order status. Setup is simple and typically takes just a few days.

### experience_section.ecommerce_title
Experience the power of
Chatislav for e-commerce
today

### integrations_section.title
Limitless integration
possibilities

### integrations_section.subtitle
Integrations that multiply value

### integrations_section.description
Whether you're running on Shopify, WooCommerce, Magento, or any other solution, our platform adapts to your technology stack rather than forcing you to adapt to ours.

We've already built integrations for the most popular platforms and services, ensuring your AI Agents work harmoniously with your existing tools from day one.

### post_sales_section.message_1
Where is my package, when will it arrive?

### post_sales_section.message_2
Hello! Could you please tell me your order number so I can check the status of your shipment?

### post_sales_section.message_3
23241

### post_sales_section.message_4
Your package #23241 is currently in transit and is expected to be delivered by tomorrow afternoon. Would you like to receive more detailed information or a link for real-time tracking?

### post_sales_section.order_status
checking order status...

### post_sales_section.title
Post-sales AI agent

### post_sales_section.description
Our Post-Sales AI Agent acts as your dedicated Customer Care Specialist after purchase.

It provides instant delivery tracking and status updates, handles complaints with empathy and practical solutions, and guides customers through streamlined return processes.

By managing these critical post-purchase interactions efficiently, the Agent reduces support workload while maintaining high customer satisfaction and encouraging loyal, repeat business.

### sales_section.title
Sales AI agent

### sales_section.description
Sales AI Agent instantly answers all product questions while displaying enhanced content like video demos, photos and certificates to build customer confidence.

The Agent intelligently recommends complementary items that enhance the primary purchase and allows customers to add products directly to their cart without leaving the conversation.

By delivering personalized recommendations based on customer preferences, it significantly increases conversion rates and average order value, transforming browsers into buyers.

### searchbar_section.title
AI powered search bar

### searchbar_section.description
Transform how customers find products with our AI powered search bar.

Powered by unique Chatislav technology, it understands natural language queries just like a knowledgeable Sales Associate would.

Instead of forcing customers to guess the right keywords, our search bar interprets what they actually want - whether they type "comfortable shoes for my wedding" or "something to keep my dry skin young."

### ecomm_solution.subtitle
Solution that has it all

### ecomm_solution.title
Your AI, your way
Build your perfect digital team

### ecomm_solution.description
Chatislav AI Agents solution for e-commerce adapts to your specific business requirements. Choose any combination of our AI powered search bar, Sales AI Agent, or our Post-Sales AI Agent and implement only what serves your goals. Every component can be tailored to reflect your brand identity, creating customer interactions that feel authentically yours.

### ecomm_support_section.title
Transform customer experience
& supercharge sales

### ecomm_support_section.subtitle
AI that works for you

### ecomm_support_section.description
Meet the AI revolution that's redefining e-commerce success. Our intelligent Agents don't just respond to customers - they anticipate needs, showcase products with expert knowledge, and create personalized shopping journey that convert browsers into loyal buyers.

### ecomm_support_section.item_1_title
Natural Human-like Conversations

### ecomm_support_section.item_2_title
24/7 full sales cycle coverage

### ecomm_support_section.item_3_title
Guiding purchases and growing sales

### ecomm_support_section.item_4_title
After-sales support excellence

### ecomm_support_section.item_1_description
Communicates with customers in natural language, understanding their real intent and instantly provides personalized recommendations based on their actual needs

### ecomm_support_section.item_2_description
Provides complete assistance with detailed product information, availability status, current discounts, delivery options, and comprehensive sales support throughout the customer journey

### ecomm_support_section.item_3_description
Guides customers through the entire purchasing process, from product search to order completion, while intelligently offering complementary products for upselling opportunities

### ecomm_support_section.item_4_description
Streamlines after-sales support by efficiently handling returns, claims, and warranty inquiries, reducing customer service workload while maintaining high satisfaction levels

### ecomm_support_section.human_conversation.bot_message_1
Good day, how can I help you today? 😃

### ecomm_support_section.human_conversation.user_message_1
Hello, I want to buy a refrigerator, but not wider than 70 cm, I don't want it to be white, and not more expensive than $800

### ecomm_support_section.human_conversation.bot_message_2
Good day, here are several models that meet your criteria:

### ecomm_support_section.human_conversation.bot_message_2_2
Does any of the offered models sound interesting to you? Would you like more detailed information about energy class, noise level, capacity, and other features?

### ecomm_support_section.human_conversation.user_message_2
The first model sounds great, can I get more detailed information?

### ecomm_support_section.fridge_1_model
Model Brandius N1726, price: $600

### ecomm_support_section.fridge_1_size
width: 60 cm

### ecomm_support_section.fridge_1_color
color: gray

### ecomm_support_section.fridge_2_model
Model Brando, AS4536, price $800

### ecomm_support_section.fridge_2_size
width: 65 cm

### ecomm_support_section.fridge_2_color
color: blue

### ecomm_support_section.fridge_3_model
Model ColdCool H162A, price $750

### ecomm_support_section.fridge_3_size
width: 68 cm

### ecomm_support_section.fridge_3_color
color: black

### ecomm_support_section.cycle_coverage.user_message_1
I need something for dry skin from your latest collection, do you have anything?

### ecomm_support_section.cycle_coverage.bot_message_1
Of course, we can offer you our PureGlow cream for dry skin from our latest collection, which is applied before bedtime. It will make your skin hydrated and soft to the touch. You will be very satisfied!

### ecomm_support_section.cycle_coverage.user_message_2
Sounds good! Is there any special instruction for use?

### ecomm_support_section.cycle_coverage.bot_message_2
You can see the application tips for the best effects in the following video

### ecomm_support_section.after_sales.user_message_1
Hello, I need a phone up to $500.

### ecomm_support_section.after_sales.bot_message_1
Hello! What's most important to you in a phone - camera, battery, or performance?

### ecomm_support_section.after_sales.user_message_2
Battery, I travel often.

### ecomm_support_section.after_sales.bot_message_2
I recommend the Samsung A54 with a 5000mAh battery that lasts 2 days. It also has a good 50MP camera. The price is $480.

### ecomm_support_section.after_sales.user_message_3
Ok, I'll take it. Do you have it in black?

### ecomm_support_section.after_sales.bot_message_3
Excellent choice! Yes, we have black in stock. This week with the purchase of a phone, you can buy a screen protector for $5, with a 50% discount already included. Would you perhaps like a screen protector for your phone model?

### ecomm_support_section.after_sales.user_message_4
Yes! Thats a great idea!

### ecomm_support_section.growing_sales.user_message_1
I bought shoes last week but I want to exchange them for another size, this one doesn't fit me

### ecomm_support_section.growing_sales.bot_message_1
No problem! Please enter your order and receipt number:

### ecomm_support_section.growing_sales.bot_message_1_label_1
Order number

### ecomm_support_section.growing_sales.bot_message_1_label_1_placeholder
Order number

### ecomm_support_section.growing_sales.bot_message_1_label_2
Receipt number

### ecomm_support_section.growing_sales.bot_message_1_label_2_placeholder
Receipt number

### ecomm_support_section.growing_sales.bot_message_2
Your purchase has been validated. Do you want the same model? If yes, which size do you want?

### ecomm_support_section.growing_sales.bot_message_2_status
Checking information

### ecomm_support_section.growing_sales.bot_message_1_label_1_content
#87352941

### ecomm_support_section.growing_sales.bot_message_1_label_2_content
INV-2025-604873

### ecomm_support_section.growing_sales.user_message_2
I want the same one, size 44

### ecomm_support_section.growing_sales.bot_message_3
Same delivery address?

### ecomm_support_section.growing_sales.user_message_3
That's right

### ecomm_support_section.growing_sales.bot_message_4
Expect delivery within three days! Please hand over the item you're returning to the courier upon delivery! Thank you for your cooperation 😃

### ecomm_support_section.sales_chat_section.user_message_1
Does this jacket has a hood that can be tucked away or removed?

### ecomm_support_section.sales_chat_section.bot_message_1
I recommend the TrailMaster Pro 3000 ($420) - waterproof, available in navy blue, with breathable membrane perfect for spring hiking.

### ecomm_support_section.sales_chat_section.user_message_2
Is there a warranty on these jackets if the waterproofing fails?

### ecomm_support_section.sales_chat_section.bot_message_2
Yes, the TrailMaster Pro 3000 has an adjustable hood that can be tucked away into the collar using a hidden zipper compartment. It's not fully removable, but tucks away neatly when not needed.

### ecomm_support_section.sales_chat_section.user_message_3
Can I get it delivered by next Friday, I'm in Florence, Italy?

### ecomm_support_section.sales_chat_section.bot_message_3
Yes, there's a 2-year warranty specifically covering waterproofing failure. If the waterproof membrane or coating fails under normal use, Mountain Gear will repair or replace the jacket at no cost. There's also a lifetime warranty against manufacturing defects.

### ecomm_support_section.sales_chat_section.user_message_4
I am buying it move it to the basket! Thanks!

### ecomm_support_section.sales_chat_section.bot_message_4
Yes, if you order it today and select Express International Shipping (€25, 3-5 business days), it will arrive by next Friday. Import duties and VAT will be calculated at checkout.

</page>

<page>
---
title: Hotels Solution | Chatislav
description: Hospitality-focused landing content including hotel workflows, benefits, and FAQ copy.
source_url:
  html: https://platform.chatislav.ai/en/solutions/hotels
---

# Hotels Solution

Hospitality-focused landing content including hotel workflows, benefits, and FAQ copy.

## Source Content (English)
### hotels_faq.title
Frequently Asked Questions

### hotels_faq.question1
What is Chatislav for hotels?

### hotels_faq.answer1
Chatislav for hotels is our specially tailored solution for the hotel industry that automates guest communication throughout all stages of their stay - from the first inquiry to post-checkout experience. The platform provides intelligent, conversational AI Agents that help guests with questions regarding pricing and booking dates, hotel amenities, tourist attractions, and everything else that might interest a guest.

### hotels_faq.question2
Can Chatislav check room availability and make bookings?

### hotels_faq.answer2
Yes, Chatislav connects directly with your system and enables guests to check room availability in real time, compare prices, view photos and descriptions, as well as complete full reservations with confirmation.

### hotels_faq.question3
Is there integration of Chatislav with FB Messenger, Instagram, WhatsApp, and Viber?

### hotels_faq.answer3
Yes, Chatislav is an omnichannel solution that works on all major communication channels: Facebook Messenger, WhatsApp Business, Viber, Instagram, web chat on the hotel website, as well as mobile applications.

### hotels_faq.question4
How can an AI Agent improve guest experience at my hotel?

### hotels_faq.answer4
The AI Agent provides 24/7 availability for instant responses, personalized recommendations based on guest preferences, automated pre-check-in and check-out, information about local attractions, room service ordering, solving basic problems without waiting, as well as proactive communication during the stay. This results in higher guest satisfaction and better hotel ratings.

### hotels_faq.question5
Can an AI Agent replace human reception staff?

### hotels_faq.answer5
The AI Agent is designed to complement, not replace human staff. It handles routine inquiries (90% of typical questions), freeing up staff for more complex tasks and personal guest service. For complex situations or specific requests, the conversation can be automatically transferred to a human agent with complete context of the previous conversation.

### hotels_faq.question6
In which languages can the AI Agent communicate?

### hotels_faq.answer6
Chatislav offers multilingual capabilities with continuous expansion of support for additional languages. This means that one AI Agent can detect and respond to inquiries in different languages, such as English, Serbian, Spanish, German, Italian, etc., without the need for special configuration for each language. This is a great advantage for hotels that receive international guests. The system automatically detects the guest's language and adapts communication accordingly.

### hotels_faq.question7
Does Chatislav support voice agents?

### hotels_faq.answer7
Yes, Chatislav includes advanced voice AI agents that can handle phone calls, provide hotel information, take reservations, and resolve basic guest inquiries.

### hotels_faq.question8
How does the AI Agent protect guest data security and privacy?

### hotels_faq.answer8
We place great attention on data protection and security. All data during transmission is protected by encryption, and data stored on our servers is additionally encrypted using secure methods that prevent unauthorized access. The platform also implements strict data isolation between users (multi-tenancy isolation), which means that one user's data is never accessible to another. All guest data is processed and stored in accordance with international privacy standards.

### hotels_faq.question9
How much does Chatislav for hotels cost?

### hotels_faq.answer9
The implementation price of Chatislav for hotels varies based on your specific requirements and goals. We understand that each client has unique needs, which is why our implementation approach is customized and phased, with clearly defined roles, requirements, and deadlines in each phase. Our pricing structure includes a one-time implementation fee and a monthly fee. The monthly fee covers services such as priority support, dedicated customer care manager, hosting, and complete monitoring and maintenance of the entire infrastructure.

### hotels_hero.badge
#1 AI AGENT SOLUTION FOR HOTELS

### hotels_hero.title
The all-in-one AI Agent

### hotels_hero.title_span
Solution for Hotels

### hotels_hero.subtitle
A comprehensive AI solution for hotels that helps you respond faster, work smarter and sell more.

### hotels_hero.consultation_button
BOOK A CONSULTATION

### hotels_hero.no_credit_card
No credit card required.

### hotels_hero.progress1_percentage
92%

### hotels_hero.progress1_title
Automated Guest

### hotels_hero.progress1_subtitle
Inquiry Resolution

### hotels_hero.progress2_percentage
40%

### hotels_hero.progress2_title
Reduction in Front

### hotels_hero.progress2_subtitle
Desk Workload

### hotels_hero.message1_text
AI Agent Customer Support

### hotels_hero.message2_text
You have a new reservation!

### hotels_hero.ai_agent_title
AI Agent

### hotels_hero.ai_agent_message
Hello, how can I help you today?

### hotels_support.header_title
The trusted AI partner for independent hotels and multi-property groups.

### hotels_support.badge
THE COMPLETE HOSPITALITY AI

### hotels_support.main_title
The AI that boosts

### hotels_support.main_title_span1
Bookings, Cuts Workload,

### hotels_support.main_title_span2
and Delights Your Guests

### hotels_support.description1
Your team's time is your most profitable asset. But the endless flow of routine questions on every channel ties up that asset, preventing your staff from focusing on high-value guest interactions.

### hotels_support.description2
Our AI handles these inquiries instantly, 24/7. This directly converts saved time into revenue by giving your team the freedom to secure more direct bookings, upsell amenities, and deliver the personalized service that creates loyal, repeat customers.

### hotels_support.stat1_percentage
92%

### hotels_support.stat1_title
GUEST QUESTIONS

### hotels_support.stat1_subtitle
RESOLVED

### hotels_support.stat2_percentage
40%

### hotels_support.stat2_title
LESS STAFF

### hotels_support.stat2_subtitle
WORKLOAD

### hotels_support.stat3_percentage
30%

### hotels_support.stat3_title
DIRECT BOOKINGS

### hotels_support.stat3_subtitle
INCREASE

### hotels_toolkit.badge
YOUR NEW AI-POWERED TEAM

### hotels_toolkit.title
Your complete AI agent toolkit

### hotels_toolkit.title_span
for modern hospitality

### hotels_solve.badge
AI SOLUTIONS FOR EVERY SCENARIO

### hotels_solve.main_title
How our AI solves your hotel's biggest daily challenges

### hotels_solve.voice_agent_title
Never miss a booking call again

### hotels_solve.voice_agent_description
Stop sending valuable booking calls to voicemail. Our AI Voice Agent answers every call instantly, 24/7, with a warm and natural tone. It flawlessly handles frequently asked questions and can take complete reservations over the phone, ensuring you capture every revenue opportunity, day or night.

### hotels_solve.integration_title
Integration with your hotel's core systems

### hotels_solve.integration_description
Our platform supports your guests at all times, integrating seamlessly with both your core hotel systems (like your PMS) and the communication apps they use daily, from WhatsApp to Messenger. This seamless, two-way connection ensures your AI always has real-time availability, providing a perfectly consistent experience on every channel.

### hotels_solve.card1.title
Secure More Direct Bookings

### hotels_solve.card1.subtitle
Engage potential guests 24/7, answer their complex questions, and guide them to your booking engine.

### hotels_solve.card1.customer_comment
Hi, we are a family of 4 (2 adults, 2 young kids) looking for a room from October 10-15. Do you have anything suitable, preferably near the pool?

### hotels_solve.card1.agent_comment
Absolutely. For your family, I recommend our spacious Junior Suite on the ground floor, which has easy access to the pool. Do you want me to book it for you?

### hotels_solve.card2.title
Elevate the In-Stay Experience

### hotels_solve.card2.subtitle
Act as a 24/7 digital concierge, fulfilling guest requests and creating ancillary revenue opportunities.

### hotels_solve.card2.customer_comment
What time is the pool open until?

### hotels_solve.card2.agent_comment
The pool is open until 10 PM. We still have a few private cabanas available this afternoon which include complimentary refreshments. Would you be interested in reserving one?

### hotels_solve.card3.title
Streamline Internal Operations

### hotels_solve.card3.subtitle
Empower your team with an instant knowledge base to speed up training and ensure consistent, accurate service.

### hotels_solve.card3.customer_comment
A guest is here to pick up a package that was delivered. What is the correct procedure?

### hotels_solve.card3.agent_comment
Of course. Here is the 4-step process:

1. Ask for the guest's ID and room number
2. Match it with the name on the package
3. Log the handover in the PMS
4. Have the guest sign the delivery logbook

### hotels_solve.card4.title
Automate Pre-Arrival Communication

### hotels_solve.card4.subtitle
Enhance the welcome experience with check-in reminders, room upgrade offers, and answers to last-minute questions.

### hotels_solve.card4.customer_comment
Yes, the early check-in would be great. I'll add it. Thanks!

### hotels_solve.card4.agent_comment
Hello Alex! Your stay at The Grand Hotel is just 24 hours away. For your convenience, you can check-in now via our mobile app. Would you also like to add early 12 PM check-in for €30?

### hotels_solve.card5.title
Drive Reviews & Repeat Business

### hotels_solve.card5.subtitle
Engage guests after they depart to request feedback, encourage 5-star reviews, and build your loyalty base.

### hotels_solve.card5.customer_comment
We had a fantastic stay! Yes, I'd be happy to leave a review. Send me the link.

### hotels_solve.card5.agent_comment
Thank you for staying with us, Sarah! We hope you had a wonderful time. Would you be willing to share your experience with a quick review on TripAdvisor? It helps us immensely.

### hotels_solve.card6.title
Capture High-Value Leads

### hotels_solve.card6.subtitle
Turn your website into a lead machine by identifying and qualifying inquiries for group bookings and corporate events.

### hotels_solve.card6.customer_comment
Hi, I'm exploring options for a 3-day corporate offsite for about 50 people this November. Do you handle events like that?

### hotels_solve.card6.agent_comment
Absolutely. We specialize in corporate events and have several customizable packages. I can connect you directly with our Events Manager, Maria, to discuss your needs. What is the best email address to reach you at?

### hotels_power.intro_text
Step into the future of hospitality with seamless guest interactions, an empowered staff, and every revenue opportunity captured

### hotels_power.title
Ready to see the future of hospitality in action?

### hotels_power.subtitle
Schedule a free, personalized consultation and we'll show you exactly how our AI Agents can transform your hotel's operations and revenue in just 15 minutes.

### hotels_power.button_text
Book a consultation now

### hotels_footer.badge
#1 AI AGENT PLATFORM FOR HOTELS

### hotels_footer.main_title
The all-in-one AI Agent Solution for Hotels

### hotels_footer.subtitle
A comprehensive AI solution for hotels that helps you respond faster, work smarter, and sell more.

### hotels_footer.button_text
Book a consultation now

</page>

<page>
---
title: About | Chatislav
description: Company positioning, research messaging, and differentiators shown on the about page.
source_url:
  html: https://platform.chatislav.ai/en/about
---

# About

Company positioning, research messaging, and differentiators shown on the about page.

## Source Content (English)
### about_section.subtitle
About us

### about_section.title
Redefining What
AI Can Do

### about_section.description
Chatislav is built by a team of AI experts, engineers, and innovators with deep industry knowledge and years of experience in AI-driven automation. Our mission is to push beyond traditional chatbots, creating intelligent AI Agents that don't just respond - they take action.

### about_section.item_1_title
Expertise That Matters

### about_section.item_1_description
Our team brings together top engineers, researchers, and business strategists to create AI solutions that drive real impact.

### about_section.item_2_title
Pioneering the Future of AI

### about_section.item_2_description
We're not just building conversational AI we're developing intelligent Agents that evolve with your business.

### about_section.item_3_title
Innovation with Purpose

### about_section.item_3_description
Every solution we build is designed to solve real business challenges, making automation smarter, faster, and more effective.

### research_section.subtitle
AI Designed for Real-World Impact

### research_section.title
Leading the Future of AI at Iskon Research Lab

### research_section.description
Unlike other providers, we build everything in-house, giving businesses full control, data security, and seamless integration. Our AI Agents are designed to adapt, learn, and deliver real value powering businesses with next-generation automation.

</page>

<page>
---
title: Contact | Chatislav
description: Contact form and demo-booking flow copy for lead capture and inbound inquiries.
source_url:
  html: https://platform.chatislav.ai/en/contact
---

# Contact

Contact form and demo-booking flow copy for lead capture and inbound inquiries.

## Source Content (English)
### form_section.subtitle
Contact us

### form_section.title
Connect with
Our Team

### form_section.input_name_placeholder
Name

### form_section.input_email_placeholder
Email

### form_section.input_message_placeholder
Message

### form_section.contact_us
Contact us

### form_section.submit_success
Message sent successfully.

### form_section.submit_error
Something went wrong, please try again later.

### form_section.prefer_email
Or email us directly at:

### contact_modal.business_type_step.title
Which industry best describes your business?

### contact_modal.business_type_step.description
Select the option that best fits your business

### contact_modal.website_step.title
Please enter your website address

### contact_modal.website_step.description
Enter your business website URL

### contact_modal.website_label
Website URL

### contact_modal.contact_step.title
Contact information

### contact_modal.contact_step.description
Please provide your details so we can contact you

### contact_modal.first_name
Full Name

### contact_modal.first_name_placeholder
Enter your full name

### contact_modal.email
Email

### contact_modal.phone_number
Phone number

### contact_modal.description
Description

### contact_modal.field_required
*

### contact_modal.success_step.title
Thank you for contacting us

### contact_modal.success_step.description
We will get back to you soon.

### contact_modal.describe_your_needs
Describe your needs

### contact_modal.back
Back

### contact_modal.next
Next

### contact_modal.submit
Submit

### contact_modal.submitting
Submitting...

### contact_modal.demo_step.title
Select a date & time slot that works for you to schedule a free demo of AI agent functionality

### contact_modal.demo_step.description
You can skip this step and we will reach out to you

### contact_modal.demo_step.select_day
Select a Day

### contact_modal.demo_step.skip
Skip this step

### contact_modal.time_zone
Time zone

### contact_modal.intro_step.title
Book a Free Demo

### contact_modal.intro_step.description
Answer a few questions, then choose a time slot that suits you to explore what AI conversational agents can do.

### contact_modal.intro_step.start_button
Start

### contact_modal.intro_step.time_estimate
Takes X minutes

### contact_modal.custom_business_type
Enter Your Business Industry

### contact_modal.enter_business_type
E.g. IT Consulting, Design...

### contact_modal.add_choice
Add choice

### contact_modal.press_enter
press Enter

### contact_modal.business_types.ecommerce
E-Commerce

### contact_modal.business_types.finance
Financial Services

### contact_modal.business_types.real_estate
Real Estate

### contact_modal.business_types.hospitality
Hospitality

### contact_modal.business_types.hotels
Hotels

### contact_modal.business_types.technology_saas
Technology & SaaS

### contact_modal.business_types.legal
Legal

### contact_modal.business_types.other_services
Other Services

### contact_modal.business_types.other
Other

### contact.or
Or

### contact.schedule_title
Schedule a Free Demonstration

</page>

<page>
---
title: Terms of Service | Chatislav
description: Legal terms governing platform usage, subscriptions, and liability boundaries.
source_url:
  html: https://platform.chatislav.ai/terms-of-service
source_file:
  tsx: components/PrivacyPages/TermsOfService/TermsOfService.tsx
  variable: terms_of_service_content
---

# Terms of Service

Legal terms governing platform usage, subscriptions, and liability boundaries.

## Source Content (English)
## Terms of Service

**THIS TERMS OF SERVICE AGREEMENT** (the "Agreement") establishes the
conditions under which you may receive, access, and utilize the services
offered by MERAXES SOLUTIONS & SERVICES D.O.O. ("Meraxes", "we",
"us", or "our"). Your acceptance of these terms occurs when you: (A)
ACQUIRE ACCESS TO THE SERVICE VIA AN ONLINE PURCHASE PROCESS THAT
INCORPORATES THIS AGREEMENT, (B) REGISTER FOR A FREE OR PAID SERVICE
PLAN THROUGH A PLATFORM THAT INCORPORATES THIS AGREEMENT, OR (C) SELECT
AN ACCEPTANCE CHECKBOX, THEREBY AGREEING TO BE LEGALLY BOUND BY THIS
AGREEMENT'S TERMS. ANY INDIVIDUAL ACCEPTING THIS AGREEMENT ACTS ON
BEHALF OF A CORPORATE ENTITY OR OTHER LEGAL ORGANIZATION ("Customer");
SUCH PERSON CONFIRMS AND GUARANTEES THEY POSSESS THE REQUISITE AUTHORITY
TO LEGALLY BIND SUCH ENTITY AND ITS AFFILIATES TO THIS AGREEMENT. SHOULD
THE ACCEPTING INDIVIDUAL LACK SUCH AUTHORITY, OR IF THE ENTITY REJECTS
THESE TERMS AND CONDITIONS, SUCH PERSON SHALL NOT ACCEPT THIS AGREEMENT
AND IS PROHIBITED FROM USING THE SERVICES. TERMS WRITTEN IN CAPITAL
LETTERS CARRY THE DEFINITIONS PROVIDED HEREIN. THE CONTRACTING PARTIES
HEREBY AGREE:

## 1. The Service

**1.1 Description of Service**

Meraxes operates and maintains Chatislav, a cloud-hosted artificial
intelligence platform that delivers AI agents designed for customer
support, sales operations, and user engagement activities (the
"Service"). Any content, configurations, customizations, uploads, or
other materials that the Customer (including Users) employs within the
Service constitutes a "User Submission." The Customer bears complete
responsibility for all User Submissions they contribute to the Service.
Further provisions concerning User Submissions, including ownership
rights, appear in Section 8.2 below. The Service encompasses templates,
scripts, documentation, and additional resources that facilitate
Customer utilization of the Service ("Meraxes Content"). Customers
shall neither receive nor gain access to the Service's underlying code
or software components (collectively, the "Software") nor obtain any
copy of the Software itself.

**1.2 Subscription Rights of Customer**

In accordance with this Agreement's provisions, Customer may acquire a
subscription to and obtain rights to access and utilize the Service as
outlined in one or more order forms mutually agreed upon by the parties
via Chatislav's website [www.chatislav.ai](https://www.chatislav.ai), which incorporate this
Agreement and specify the commercial terms governing Customer's
subscription ("Order(s)"). Each subscription remains valid for the
duration specified in the corresponding Order ("Subscription Period").
Service use and access is exclusively permitted for individuals whom the
Customer has authorized and strictly for Customer's internal business
operations, not to benefit any external parties ("Users").

**1.3 Ownership Rights of Meraxes**

Meraxes holds ownership of the Service, Software, Meraxes Content,
Documentation, and all other materials supplied by Meraxes to the
Customer (collectively, the "Meraxes Materials"). Meraxes maintains
complete rights, title, and interest (encompassing all intellectual
property rights) in and to the Meraxes Materials, all associated and
underlying technology, plus any updates, enhancements, modifications, or
corrections thereof, along with all derivative works or modifications of
any such items. This Agreement grants no implied licenses, and Meraxes
reserves all rights not explicitly granted to the Customer.

**1.4 Multi-Entity Access Rights**

The Customer may grant Service access to its Affiliates, whereby all
rights bestowed and obligations assumed under this Agreement extend to
such Affiliates. The Customer confirms and guarantees full
responsibility for any Agreement violations by its Affiliates and
possesses authority to negotiate this Agreement for its Affiliates. The
Customer remains liable for all payment obligations under this
Agreement, regardless of whether the Customer or its Affiliates use the
Service. Any Affiliate claims against Meraxes must originate from the
Customer, not the Affiliate directly. An "Affiliate" means any entity
that directly or indirectly controls, is controlled by, or shares common
control with a party, where "control" signifies ownership of greater
than fifty percent (50%) of voting shares or equivalent equity
interests.

## 2. Restrictions

**2.1 Responsibilities of Customer**

The Customer assumes responsibility for all activities occurring on
their account and those of their Users, excluding activities resulting
from unauthorized access caused by vulnerabilities inherent in the
Service itself. The Customer shall ensure their Users understand and
adhere to the obligations and restrictions contained in this Agreement,
accepting responsibility for any User violations.

**2.2 Usage Limitations**

The Customer commits not to permit, either directly or indirectly,
themselves, Users, or third parties to: (a) alter, translate, duplicate,
or develop derivative works from the Service; (b) reverse engineer,
decompile, or seek to uncover the Service's source code or underlying
concepts, except where law permits; (c) sublicense, sell, rent, lease,
distribute, or otherwise exploit the Service commercially; (d) eliminate
proprietary notices from the Service; (e) utilize the Service in ways
that violate applicable laws or regulations; (f) seek unauthorized
access to or disrupt the Service; (g) employ the Service to support
products that compete with Chatislav; (h) conduct unauthorized
vulnerability testing of the Service. Should the Customer's Service
usage significantly damage Meraxes or compromise the Service's security
or integrity, Meraxes may suspend Service access while taking reasonable
measures to notify the Customer and promptly address the issue.

**2.3 API Usage Limitations**

Meraxes may offer API access as a Service component. Meraxes retains the
right to establish and implement API usage limits, and the Customer
agrees to adhere to such restrictions. Meraxes may also suspend or
revoke API access without notice.

## 3. Third-Party Services

The Service may connect with third-party products, services, or
applications not owned or managed by Meraxes ("Third-Party Services").
Customers possess discretion to employ these Third-Party Services
alongside our Service. When Service integration with any Third-Party
Service necessitates it, customers become responsible for supplying
their login credentials to Meraxes exclusively to enable Meraxes's
Service delivery. Customers confirm they possess authority to provide
such information without breaching any terms governing their Third-Party
Service usage. Meraxes provides no endorsement of Third-Party Services.
Customers acknowledge this Agreement excludes Third-Party Service usage,
and they may need separate agreements with those service providers.
Meraxes explicitly disclaims all representations and warranties
regarding Third-Party Services. Customers must address any warranty
claims or disputes directly with Third-Party Service providers.
Third-Party Service usage occurs at the customer's sole risk. Meraxes
shall no be liable for issues arising from Third-Party Service usage or
inability to use such services.

## 4. Financial Terms

**4.1 Service Fees**

Customers must remit payment for Service access and usage as specified
in the applicable order ("Fees" or "Plans"). All Fees are charged in
the currency designated in the order or, absent currency specification,
in U.S. dollars or Euros. Payment obligations cannot be cancelled and,
unless explicitly stated in this Agreement, Fees are non-refundable.
Meraxes retains the right to adjust its Fees or implement new fees at
its sole discretion. Customers may choose not to renew their
subscription if they object to any fee revisions.

**4.2 Payment Processing**

Payment collection occurs through ISKON AI OÜ, our designated payment
collection entity, also directly or via third-party payment processors
including Stripe, Inc. ("Payment Processors"). ISKON AI OÜ and Payment
Processors will invoice customers for Fees using the credit card or
alternative payment information customers provide. We retain the right
to charge the customer's payment method for any services delivered
under the order, including recurring Fees. Customers bear responsibility
for ensuring we maintain current and accurate payment information.
Providing inaccurate information may result in Service access
suspension. We also retain the right to apply offsets against any
customer-owed Fees. When customers pay through Payment Processors, such
transactions become subject to the Payment Processor's terms,
conditions, and privacy policies alongside this Agreement. We accept no
responsibility for Payment Processor errors or omissions. We reserve the
right to rectify any Payment Processor errors, even after payment
requests or receipts. When customers authorize recurring charges by
accepting an order, such charges automatically apply to the customer's
payment method without additional authorization until the customer
terminates this Agreement or modifies their payment method.

**4.3 Tax Obligations**

Fees exclude any taxes, levies, duties, or similar governmental
assessments, including value-added, sales, use, or withholding taxes
imposed by any jurisdiction (collectively, "Taxes"). Customers bear
responsibility for paying all Taxes related to their purchases. When
Meraxes or ISKON AI OÜ becomes obligated to pay or collect Taxes for
which customers are responsible, we will invoice customers for such
Taxes unless customers provide valid tax exemption certificates
authorized by the appropriate taxing authority in advance. For
clarification, Meraxes remains solely responsible for taxes based on its
income, property, and employees.

**4.4 Payment Default**

When customers fail to remit any Fees by their due date, Meraxes may
suspend Service access until overdue amounts are settled. We are
authorized to attempt multiple charges to the customer's payment method
when initial charges fail. Customers who believe they have been billed
incorrectly must contact us at [contact@chatislav.ai](mailto:contact@chatislav.ai) within sixty (60)
days of the first billing statement displaying the error to request
adjustments or credits. Upon receiving dispute notices, we will review
and provide customers with written decisions, including supporting
evidence for our determinations. When we determine that billed amounts
are properly due, customers must remit these amounts within ten (10)
days of receiving our written decision.

## 5. Term and Termination

**5.1 Agreement Duration and Renewals**

Chatislav service subscriptions ("Service") begin on the start date
indicated on the applicable Order ("Subscription Start Date") and
persist for the Subscription Period duration. Customers may decline
subscription renewal by notifying Meraxes at [contact@chatislav.ai](mailto:contact@chatislav.ai)
(contingent upon Meraxes providing written cancellation confirmation) or
through subscription modifications via the Customer's Service account
settings. This Agreement becomes effective on the Subscription Period's
first day and continues throughout the Subscription Period duration
stated on the Order, encompassing any Subscription Period renewals and
any period during which the Customer uses the Service, even without a
paid Order ("Term"). When either party terminates this Agreement, all
Orders automatically terminate. Should a Customer cancel or decline to
renew their paid Service subscription, the Customer's subscription
remains accessible but automatically downgrades to a Service version
with limited features and functionality that Meraxes provides to unpaid
subscribers ("Free Version"). Upon Agreement termination by either
Meraxes or the Customer, or should the Customer delete their Service
workspace, Free Version access becomes revoked.

**5.2 Agreement Termination**

Either party may terminate this Agreement through written notice to the
other party when the other party materially violates this Agreement and
fails to remedy such violation within thirty (30) days following notice
receipt. Meraxes may terminate Customer access to the Free Version at
any time with notice.

**5.3 Termination Consequences**

When the Customer terminates this Agreement due to uncured Meraxes
violations, Meraxes will refund any unused, prepaid Fees for the
remaining then-current Subscription Period. When Meraxes terminates this
Agreement due to uncured Customer violations, the Customer will pay any
unpaid Fees covering the remaining then-current Subscription Period
following the termination date. No termination relieves the Customer of
obligations to pay any Fees owed to Meraxes for periods preceding the
termination effective date. Following termination, all Meraxes-granted
rights and licenses immediately cease, and the Customer loses Service
access. Within thirty (30) days of termination for cause, upon Customer
request, or if the Customer deletes their Service workspace, Meraxes
will delete the Customer's User Information, including passwords,
files, and submissions, unless earlier deletion is requested in writing.
For Free Version Customers, Meraxes maintains User Submissions and User Information to support continuous service access.

However, Meraxes may permanently delete all user data and account information under the following circumstances:
- After one (1) year of account inactivity
- After three (3) consecutive months of non-payment

**5.4 Surviving Provisions**

Sections entitled "Meraxes's Ownership", "Third-Party Services",
"Financial Terms", "Term and Termination", "Warranty Disclaimer",
"Limitation of Liability", "Confidentiality", "Data" and "General
Terms" survive any Agreement termination or expiration.

## 6. Warranties and Disclaimers

**6.1 Customer Warranties**

Customers confirm and guarantee that all User Submissions provided by
Users conform to all applicable laws, rules, and regulations.

**6.2 Service Disclaimers**

EXCLUDING EXPLICIT STATEMENTS HEREIN, THE SERVICES AND ALL ASSOCIATED
COMPONENTS AND INFORMATION ARE DELIVERED ON AN "AS IS" AND "AS
AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, AND MERAXES EXPLICITLY
DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSES, AND
NON-INFRINGEMENT. CUSTOMERS ACKNOWLEDGE THAT MERAXES PROVIDES NO
WARRANTY THAT THE SERVICES WILL OPERATE WITHOUT INTERRUPTION, IN A
TIMELY MANNER, SECURELY, OR ERROR-FREE. CERTAIN JURISDICTIONS PROHIBIT
DISCLAIMER OF SPECIFIC WARRANTIES, SO THE PRECEDING DISCLAIMERS MAY NOT
APPLY WHERE LEGALLY PROHIBITED.

## 7. Limitation of Liability

REGARDLESS OF ANY CONTRARY PROVISION, MERAXES SHALL NOT BE LIABLE FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGES, OR DAMAGES
ARISING FROM SERVICE USE OR ACCESS, INTERRUPTION, DELAY, OR INABILITY TO
USE THE SERVICE, LOST REVENUES OR PROFITS, BUSINESS OR GOODWILL LOSS,
DATA CORRUPTION, OR SYSTEM FAILURES, REGARDLESS OF LEGAL THEORY.
ADDITIONALLY, MERAXES'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES
PAID OR OWED BY THE CUSTOMER FOR THE SERVICE DURING THE TWELVE (12)
MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY WHETHER OR NOT
MERAXES HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES AND DESPITE
ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

## 8. Confidentiality

**8.1 Confidential Information Definition**

Each party (the "Receiving Party") acknowledges that the other party
(the "Disclosing Party") may share business, technical, or financial
information relating to the Disclosing Party's operations that, given
the information's nature and disclosure circumstances, is reasonably
deemed confidential ("Confidential Information"). For Meraxes,
Confidential Information encompasses non-public details concerning
Service features, functionality, and performance. For Customers,
Confidential Information includes User Information and User Submissions.
This Agreement, including all related Orders, constitutes both parties'
Confidential Information. However, Confidential Information excludes
information that: (a) becomes publicly accessible without violating any
duty to the Disclosing Party; (b) was known to the Receiving Party prior
to Disclosing Party disclosure without violating any duty; (c) is
obtained from a third party without violating any duty; or (d) was
independently developed by the Receiving Party without utilizing the
Disclosing Party's Confidential Information.

**8.2 Confidential Information Protection and Usage**

The Receiving Party shall: (a) safeguard the Disclosing Party's
Confidential Information using at least the same level of care applied
to its own similar information, but never less than reasonable care; (b)
limit Confidential Information access to personnel, affiliates,
subcontractors, agents, consultants, legal advisors, financial advisors,
and contractors ("Representatives") who require this information for
Agreement-related purposes and who are bound by confidentiality
obligations similar to those in this Agreement; (c) refrain from
disclosing any Confidential Information to third parties without prior
written Disclosing Party consent, except as explicitly permitted herein;
and (d) utilize the Confidential Information exclusively to fulfill
Agreement obligations. This does not prohibit sharing Agreement terms or
the other party's name with potential investors or purchasers under
standard confidentiality terms.

**8.3 Legally Required Access or Disclosure**

When legally required, the Receiving Party may access or disclose the
Disclosing Party's Confidential Information, provided they notify the
Disclosing Party in advance (when legally permissible) and provide
reasonable assistance, at the Disclosing Party's expense, if the
Disclosing Party wishes to challenge the disclosure.

**8.4 Customer Feedback**

Customers may occasionally provide Service feedback ("Feedback").
Meraxes may choose to integrate this Feedback into its services.
Customers grant Meraxes a royalty-free, worldwide, perpetual,
irrevocable, fully transferable, and sublicensable license to use,
disclose, modify, create derivative works from, distribute, display, and
exploit any Feedback as Meraxes deems appropriate, without any
obligation or restriction, except for not identifying the Customer as
the Feedback source.

## 9. Data

**9.1 User Information**

Customers and their Users must supply information such as names, email
addresses, usernames, IP addresses, browsers, and operating systems
("User Information") to access the Service. Customers authorize
Meraxes and its subcontractors to store, process, and retrieve User
Information as part of Service usage. Customers warrant they possess
necessary rights to provide User Information to Meraxes for processing
as described in this Agreement. Customers are liable for their User
Information and any unauthorized credential usage.

**9.2 User Submissions**

Customers grant Meraxes a non-exclusive, worldwide, royalty-free,
transferable license to use, process, and display User Submissions
exclusively to deliver the Service. Beyond the rights granted here,
Customers maintain all User Submission rights, with no implied licenses
under this Agreement.

**9.3 Service Performance Data**

Meraxes gathers data regarding Service performance and operations
("Service Data") during Customer Service usage. Provided Service Data
is aggregated and anonymized without disclosing personal information,
Meraxes may freely use this data. Meraxes owns all Service Data rights
but will not identify Customers or Users as its source.

**9.4 Data Security**

Meraxes implements reasonable security practices to safeguard Customer
Data, including User Submissions and User Information. Nevertheless,
Customers remain responsible for securing their systems and data.
Meraxes processes all Customer Data according to its Privacy Policy,
available at [https://www.chatislav.ai/privacy/privacy-policy](https://www.chatislav.ai/privacy/privacy-policy)

## 10. General Terms

**10.1 Marketing Rights**

With Customer's prior written consent, Meraxes may identify the
Customer and utilize and display the Customer's name, logo, trademarks,
or service marks on Chatislav's website and in Meraxes's marketing
materials. This helps demonstrate Chatislav's clientele and user base
without compromising any confidential information or Customer privacy
rights.

#### **10.2 Force Majeure**

Meraxes shall not be held liable for any performance failure or delay in
fulfilling its obligations caused by events beyond its reasonable
control, including but not limited to third-party hosting or utility
provider failures, strikes (excluding those involving Meraxes's
employees), riots, fires, natural disasters, wars, terrorism, or
governmental actions. These circumstances provide Meraxes protection
against unforeseen events that prevent service obligation fulfillment.

**10.3 Service Modifications**

Meraxes recognizes that Chatislav is an evolving, subscription-based
product. To improve customer experience, Meraxes retains the right to
modify the Service. However, Meraxes commits to avoiding material
reduction of core functionality provided to Customers. Furthermore,
Meraxes may unilaterally modify this Agreement's terms, provided
Customers are notified at least thirty (30) days prior such changes
become effective, with changes posted prominently, for example, on the
Chatislav website terms page.

**10.4 Party Relationship**

This Agreement does not establish a partnership, franchise, joint
venture, agency, fiduciary, or employment relationship between Meraxes
and the Customer. Both parties are independent contractors, maintaining
their respective operations and autonomy while collaborating under the
terms specified in this Agreement.

**10.5 Third-Party Rights Exclusion**

This Agreement exists exclusively between Meraxes and the Customer. It
does not intend to benefit any third party, nor shall any third party
possess rights to enforce any of its terms, directly or indirectly. This
clause clarifies the Agreement's intended scope, limiting obligations
and benefits to the involved parties.

**10.6 Communication Methods**

Agreement notices will be communicated via email, though Meraxes may
choose to deliver notices through the Service instead. Notices to
Meraxes must be directed to [contact@chatislav.ai](mailto:contact@chatislav.ai), while Customer notices
will be sent to email addresses they provide through the Service.
Notices are deemed delivered the business day following emailing or the
same day if delivered through the Service.

**10.7 Agreement Modifications and Waivers**

Agreement modifications will only be effective when in writing and
signed or acknowledged by authorized representatives of both parties.
Neither party's delay or failure to exercise Agreement rights will be
considered a waiver of that right. Waivers must also be in writing and
signed by the waiving party.

**10.8 Provision Separability**

Should any Agreement provision be deemed unlawful or unenforceable by a
court, it will be modified to the minimum extent necessary to achieve
lawfulness or enforceability, while remaining provisions continue in
full effect. This clause ensures the Agreement remains operational even
when parts are modified or removed.

**10.9 Rights Assignment**

Neither party may assign or delegate their Agreement rights or
obligations without the other party's prior written consent, except
that Meraxes may do so without consent in cases of mergers,
acquisitions, corporate reorganizations, or substantial asset sales. Any
unauthorized assignment becomes void. This Agreement binds and benefits
the parties, their successors, and permitted assigns.

**10.10 Applicable Law and Legal Venue**

This Agreement shall be governed by Republic of Serbia laws, excluding
its conflict of laws principles. Agreement disputes will be resolved in
the competent courts in Belgrade, Serbia, to which both parties consent
to jurisdiction and venue. The prevailing party in any enforcement
action is entitled to recover reasonable costs and attorney fees.

**10.11 Complete Agreement**

This Agreement, including any referenced documents and Orders,
constitutes the complete agreement between Meraxes and the Customer,
superseding all prior discussions, agreements, and understandings of any
nature. This ensures clarity and completeness in the parties' mutual
expectations and obligations.

**Contact Information:**

**Meraxes Solutions & Services d.o.o.**

Milutina Milankovića 9ž

11070 Novi Beograd, Serbia

Email: [contact@chatislav.ai](mailto:contact@chatislav.ai)

Website: [https://www.chatislav.ai](https://www.chatislav.ai)

**Effective Date:** June 1, 2025

**Last Updated:** September 17, 2025

</page>

<page>
---
title: Privacy Policy | Chatislav
description: Privacy and data-processing policy including controller details, retention, and GDPR rights.
source_url:
  html: https://platform.chatislav.ai/privacy/privacy-policy
source_file:
  tsx: components/PrivacyPages/PrivacyPolicy/PrivacyPolicy.tsx
  variable: privacy_policy_content
---

# Privacy Policy

Privacy and data-processing policy including controller details, retention, and GDPR rights.

## Source Content (English)
# Privacy Policy

**Effective Date:** June 1, 2025

**Last Updated:** September 17, 2025

## 1. Introduction

Welcome to Chatislav, an AI Agent platform operated by Meraxes Solutions & Services d.o.o. We are committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our Chatislav platform and services.

## 2. Data Controller and Contact Information

**Primary Data Controller:**

**Meraxes Solutions & Services d.o.o.**

Milutina Milankovića 9ž

11070 Novi Beograd, Serbia

PIB: 111139183

Registration Number: 21431524

Email: [privacy@chatislav.ai](mailto:privacy@chatislav.ai)

**Payment Collection Entity:**

**ISKON AI OÜ**

Narva mnt 5

Kesklinna district, Tallinn city, Harju county

10117 Estonia

Email: [info@iskon.ai](mailto:info@iskon.ai)

**Payment Processor:**

**Stripe, Inc.**

510 Townsend Street

San Francisco, CA 94103, USA

Privacy Policy: [https://stripe.com/privacy](https://stripe.com/privacy)

For any privacy-related inquiries, please contact us at: **[privacy@chatislav.ai](mailto:privacy@chatislav.ai)**

## 4. Personal Data We Collect

### 4.1 Data Collected Directly from You:

- **Account Information**: email address, password (encrypted)
- **Profile Data**: Optional information you choose to provide (First Name, Last Name)
- **Communication Data**: Messages, support requests, feedback
- **AI Agent Data**: Information about AI agents you create and their configurations

### 4.2 Data Collected Automatically:

- **Technical Data**: IP address, browser type, operating system, device information
- **Usage Data**: Pages visited, features used, session duration, interaction patterns
- **Cookies and Tracking Data**: As detailed in our Cookie Policy

### 4.3 Payment Data:

- **Collected by ISKON AI OÜ**: Billing information, invoice details, payment history
- **Processed by Stripe**: Payment method details, transaction data, fraud prevention data
- **Note**: We do not store complete payment card details; these are processed securely by Stripe in compliance with PCI DSS standards

## 5. How We Use Your Personal Data

We use your personal data for the following purposes:

### 5.1 Service Provision:

- Creating and managing your account
- Providing access to the Chatislav platform
- Operating AI agents and processing your requests
- Customer support and technical assistance

### 5.2 Payment Processing:

- Processing payments through our payment collection entity (ISKON AI OÜ) and payment processor (Stripe)
- Managing subscriptions and billing
- Preventing fraud and ensuring transaction security

### 5.3 Service Improvement:

- Analyzing usage patterns to improve functionality
- Developing new features and services
- Performance optimization and bug fixes

### 5.4 Communication:

- Sending service-related notifications
- Platform updates and security alerts
- Marketing communications (with your consent)

### 5.5 Security and Compliance:

- Fraud prevention and security monitoring
- Compliance with legal obligations
- Protecting our rights and interests

## 6. Sharing information with third parties

### 6.1 We share your data with the following categories of recipients:

**Payment Processing Chain:**

- **ISKON AI OÜ**: Acts as our payment collection entity, processes billing information and manages customer payment relationships
- **Stripe, Inc.**: Acts as our payment processor, handles payment transactions, fraud prevention, and payment security in compliance with PCI DSS

You can find a list of our third party sub processors here.

Third-party providers only utilize and access your personal data for cloud storage and data retrieval purposes. From time to time, we may use external partners to deliver communications to you regarding our products, services, and events.

### 6.2 Data Processing Agreements:

We have entered into Data Processing Agreements (DPAs) with:

- ISKON AI OÜ governing the processing of billing and customer data
- Stripe, Inc. governing payment processing (Stripe's DPA available at: [https://stripe.com/legal/dpa](https://stripe.com/legal/dpa))
- All other processors handling personal data on our behalf

### 6.3 We do NOT:

- Sell your personal data to third parties
- Share data for marketing purposes without your explicit consent
- Use your data to train AI models

## 7. International Data Transfers

Your data may be transferred to and processed in:

### 7.1 Transfers to ISKON AI OÜ (Estonia):

Estonia is within the EEA, so transfers are considered domestic within the EEA framework.

### 7.2 Transfers to Stripe (USA):

Stripe, Inc. is located in the United States. We ensure adequate protection through:

- **Standard Contractual Clauses (SCCs)**: EU-approved contractual safeguards
- **Stripe's Privacy Shield Certification** (where applicable)
- **Stripe's comprehensive data protection measures** as outlined in their Privacy Policy and DPA

### 7.3 Other International Transfers:

For other service providers outside the EEA, we ensure adequate protection through:

- **Adequacy Decisions**: Countries recognized by the European Commission
- **Standard Contractual Clauses**: EU-approved contractual safeguards
- **Binding Corporate Rules**: Where applicable

## 8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

### 8.1 Meraxes (Data Controller):

- **Account Data**: Until account deletion or 90 days after deactivation
- **Usage Data**: Up to 2 years for analytics purposes
- **Communication Records**: Up to 3 years for customer service purposes

### 8.2 ISKON AI OÜ (Payment Collector):

- **Billing Information**: 7 years for tax and accounting purposes
- **Invoice Data**: As required by Estonian and EU tax regulations

### 8.3 Stripe (Payment Processor):

- **Payment Data**: As outlined in Stripe's Privacy Policy
- **Fraud Prevention Data**: As necessary for security and compliance purposes

### 8.4 Legal Compliance:

Some data may be retained longer as required by applicable laws, typically:

- **Financial records**: 7 years
- **Tax-related information**: As required by local tax authorities

You can request deletion of your data at any time by contacting [privacy@chatislav.ai](mailto:privacy@chatislav.ai). However, some data may need to be retained for legal, tax, or security reasons.

## 9. Your Rights Under GDPR

You have the following rights regarding your personal data:

### 9.1 Right of Access (Article 15)

Request information about personal data we process about you

### 9.2 Right to Rectification (Article 16)

Request correction of inaccurate or incomplete data across all our processors

### 9.3 Right to Erasure (Article 17)

Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements

### 9.4 Right to Restrict Processing (Article 18)

Request limitation of data processing in certain circumstances

### 9.5 Right to Data Portability (Article 20)

Receive your data in a structured, machine-readable format

### 9.6 Right to Object (Article 21)

Object to processing based on legitimate interests or for direct marketing

### 9.7 Right to Withdraw Consent (Article 7)

Withdraw consent at any time (where processing is based on consent)

### 9.8 Right to Lodge a Complaint (Article 77)

File a complaint with your local data protection authority

**To exercise these rights, contact us at: [privacy@chatislav.ai](mailto:privacy@chatislav.ai)**

We will coordinate with ISKON AI OÜ and Stripe as necessary to fulfill your requests. We will respond within 30 days (may be extended by 2 months for complex requests).

## 10. Data Security Measures

We implement robust technical and organizational measures to protect your data:

### 10.1 Meraxes Security Measures:

- **Encryption**: Data encrypted at rest and in transit using industry-standard algorithms
- **Access Controls**: Role-based access with multi-factor authentication
- **Network Security**: Firewalls, intrusion detection systems, secure protocols
- **Regular Security Assessments**: Vulnerability testing and security audits

### 10.2 ISKON AI OÜ Security Measures:

- Compliance with EU data protection standards
- Secure data processing and storage within the EEA
- Regular security assessments and updates

### 10.3 Stripe Security Measures:

- **PCI DSS Level 1 Compliance**: Highest level of payment card security
- **SOC 2 Type II Certified**: Rigorous security and availability standards
- **Advanced Fraud Detection**: Machine learning-based fraud prevention
- **Encryption and Tokenization**: Payment data is encrypted and tokenized

### 10.4 Organizational Measures:

- **Staff Training**: Regular data protection and security training
- **Data Processing Agreements**: With all service providers and processors
- **Incident Response**: Procedures for handling data breaches
- **Privacy by Design**: Privacy considerations integrated into system development

## 11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

- Ensure essential platform functionality
- Remember your preferences and settings
- Analyze usage and improve our services
- Provide personalized content (with your consent)

**Cookie Types:**

- **Strictly Necessary**: Essential for platform operation
- **Functional**: Enhance user experience and remember preferences
- **Analytics**: Help us understand usage patterns (anonymized)
- **Marketing**: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

For detailed information about cookies we use, please refer to our separate Cookie Policy.

## 12. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at [privacy@chatislav.ai](mailto:privacy@chatislav.ai), and we will delete such data promptly in coordination with our processors.

## 13. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms:

### 13.1 Our Obligations:

- We will notify the relevant supervisory authority within 72 hours
- We will inform affected individuals without undue delay if the risk is high
- We will coordinate with ISKON AI OÜ and Stripe for any breaches involving their systems
- We will document all breaches and remedial actions taken

### 13.2 Processor Obligations:

- ISKON AI OÜ and Stripe are contractually obligated to notify us immediately of any data breaches
- All processors must assist in breach investigation and remediation
- Incident response procedures are defined in our Data Processing Agreements

## 15. Payment Security and PCI Compliance

### 15.1 Payment Card Security:

- Stripe maintains PCI DSS Level 1 compliance (highest security standard)
- We do not store, process, or transmit payment card data directly
- All payment information is handled securely by Stripe's certified infrastructure

### 15.2 Additional Payment Security:

- Strong Customer Authentication (SCA) compliance for EU transactions
- 3D Secure implementation for enhanced security
- Real-time fraud monitoring and prevention
- Secure tokenization of sensitive payment data

## 16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

- Post the updated policy on our website with the effective date
- Seek your consent for significant changes that affect your rights
- Coordinate updates with ISKON AI OÜ and ensure consistency with processor agreements

## 17. Contact Information

**Primary Contact (Data Protection):**

**Meraxes Solutions & Services d.o.o.**

Email: [privacy@chatislav.ai](mailto:privacy@chatislav.ai)

Address: Milutina Milankovića 9ž, 11070 Novi Beograd, Serbia

**General Business Inquiries:**

Email: [info@meraxes.rs](mailto:info@meraxes.rs)

**Payment Collection Inquiries:**

**ISKON AI OÜ**
Email: [info@iskon.ai](mailto:info@iskon.ai)

**Payment Processing Inquiries:**

**Stripe Support**: [https://support.stripe.com](https://support.stripe.com)

**Stripe Privacy**: [privacy@stripe.com](mailto:privacy@stripe.com)

**Supervisory Authorities:**

- **For EU/EEA residents**: Contact your local data protection authority (list available at: [https://edpb.europa.eu/about-edpb/board/members_en](https://edpb.europa.eu/about-edpb/board/members_en))

- **For Serbian residents**: Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia

**This policy is designed to comply with GDPR, Serbian data protection laws, and applicable international regulations. By using our platform, you acknowledge that you have read, understood, and agree to this Privacy Policy and understand how your data flows through our payment processing chain:Meraxes → ISKON AI OÜ → Stripe.**

</page>

<page>
---
title: Cookie Policy | Chatislav
description: Cookie and tracking policy including categories, controls, and third-party usage.
source_url:
  html: https://platform.chatislav.ai/privacy/cookie-policy
source_file:
  tsx: components/PrivacyPages/CookiePolicy/CookiePolicy.tsx
  variable: cookie_policy_content
---

# Cookie Policy

Cookie and tracking policy including categories, controls, and third-party usage.

## Source Content (English)
## Cookie Policy

**Effective Date:** June 1, 2025

**Last Updated:** September 17, 2025

Meraxes Solutions & Services d.o.o. is committed to transparency regarding data collection and usage practices. This policy outlines how and when Meraxes utilizes cookies for various purposes. Terms used in this policy that are not defined here carry the meanings established in our Privacy Policy, which contains further details about information collection and usage at Chatislav.

## Understanding Cookies

Cookies are small data files transmitted from our servers to your computer or mobile device that enable various Chatislav features and functionalities. These files are specific to your account or browser session. Session cookies exist only during your active browser session and are removed when you close your browser. Persistent cookies remain until manually deleted by you, your browser, or upon their expiration.

**Chatislav's Use of Cookies**

Chatislav employs cookies alongside similar technologies including single-pixel gifs and web beacons. Our platform utilizes both session and persistent cookie types. Meraxes places and accesses cookies across domains operated by our company and affiliated entities (referred to as "Sites"). Additionally, we integrate third-party cookies, such as those from Google Analytics and Stripe for payment processing.

**Purpose of Cookie Usage**

Certain cookies link to your account and personal data to maintain your login status and workspace access. Other cookies operate independently of your account while remaining unique identifiers that facilitate analytics and customization functions.

Cookies enable us to recognize you during site visits or service usage, retain your preferences, and deliver a personalized experience aligned with your settings. They also enhance interaction speed and security. Review our detailed cookie tables below for comprehensive information.

**Usage Categories**

- **User Authentication:** When logged into our Services, cookies ensure Chatislav displays appropriate information and delivers personalized experiences.
- **Security Protection:** Meraxes implements cookies to activate and support security measures while detecting potentially malicious activities.
- **User Preferences and Features:** Cookies store your language selections and communication preferences, simplify form completion across our Sites, and enable customized features, insights, and content delivery.
- **Payment Security:** Our payment partners (ISKON AI OÜ and Stripe) utilize cookies to ensure secure transaction processing, fraud prevention, and compliance with payment security protocols.
- **Marketing Activities:** Meraxes may deploy cookies to facilitate marketing campaign delivery and performance tracking (such as monitoring user journeys from chatislav.ai visits to purchases). Our partners may also use cookies to share interaction data with their services, subject to their respective privacy policies.
- **Performance and Analytics:** Cookies help Meraxes evaluate Site and Service performance. We also utilize cookies for product improvement, feature development, and research purposes, including activity logging when you access our Sites and Services across different devices.

**Third-Party Cookie Integration**

Our cookie tables provide a comprehensive list of third-party cookies used on Chatislav sites along with relevant details. While Meraxes maintains this information current, please note that cookie names, quantities, and associated technologies may evolve over time.

**Advertising Cookie Applications**

Cookies and related advertising technologies including beacons, pixels, and tags enable Meraxes to effectively target users who may find our Services valuable. These technologies also support comprehensive auditing, research, and reporting activities.

**Cookie Management Options**

You can disable and remove cookies that aren't essential for basic website functionality. Please be aware that blocking certain cookie categories may impact your website experience. Access our Cookie Manager through the website footer at any time, or use the link provided below:

**Manage Cookies**

For cookie-related questions, contact us at: **privacy@chatislav.ai**

**Do Not Track Signal Response**

Our Sites and Services don't gather personal information about your online activities across time or third-party websites and services. Consequently, "do not track" signals from web browsers don't apply to our Sites or Services, and Meraxes doesn't modify data collection practices when receiving such signals.

**Appendix A: Cookie Reference Tables**

**Essential Cookies**

These cookies are required for website operation and cannot be disabled within our systems. They typically activate in response to your actions that request services, including privacy preference settings, login processes, or form submissions. While you can configure your browser to block or alert you about these cookies, doing so will prevent certain site functions from working properly. These cookies don't store personally identifiable information.

Cookie Domain

Cookie Name

Type

Function

chatislav.ai

__stripe_mid

Third party

Stripe security identifier

chatislav.ai

__stripe_sid

Third party

Stripe session tracking

**Performance Tracking Cookies**

These cookies (utilizing Google Analytics) enable visit counting and traffic source measurement to assess and enhance site performance. They help identify popular and less-visited pages while tracking visitor navigation patterns. Blocking these cookies prevents us from monitoring site visits and performance evaluation.

For Google Analytics privacy information, visit: https://support.google.com/analytics/answer/6004245.

Install the Google Analytics opt-out browser extension here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Cookie Domain

Cookie Name

Type

Function

chatislav.ai

_ga

Third party

Primary Google Analytics identifier

**Marketing and Advertising Cookies**

Our marketing platform deploys cookies when users engage with marketing communications, including promotional emails or marketing-focused landing pages. These cookies gather personal data such as names, page visits, site arrival methods, and Chatislav purchases. This information evaluates marketing campaign effectiveness and improves targeting accuracy. Third-party cookies occasionally appear in this category, though Meraxes doesn't control these cookies and doesn't share personal data with such third parties.

Cookie Domain

Cookie Name

Type

Function

chatislav.ai

_ga

Third party

Marketing performance via Google Analytics

chatislav.ai

_gcl_au

Third party

Google Ads conversion measurement

**External Website Cookies**

Website usage may redirect you to external sites for activities including surveys, payments (via ISKON AI OÜ and Stripe), job applications, or viewing hosted content like embedded videos or articles. These external websites may implement their own cookies. Meraxes cannot control cookie placement by other websites, even when accessed through our site.

**Cookie Control and Removal Methods**

**1\. Browser-Based Management**

Most cookies used on our website and in emails can be controlled through our consent management tool or disabled via browser settings. To disable cookies through your browser, locate instructions typically found in "Help," "Tools," or "Edit" menus. Note that disabling cookies or cookie categories doesn't remove existing cookies from your browser unless manually deleted through browser functions.

**2\. Previously Set Cookies**

Analytics cookie data collection can be eliminated. While deleting cookies stops future data collection, previously gathered information may remain in use. However, we cease using disabled cookies for additional information collection from your user experience. When users opt out of marketing cookie tracking, we place a replacement cookie to prevent future tracking.

**Contact Information**

For inquiries about this Cookie Policy or cookie management assistance, please reach out to:

**Meraxes Solutions & Services d.o.o.**

Email: privacy@chatislav.ai

Address: Milutina Milankovića 9ž, 11070 Novi Beograd, Serbia

**Payment Processing Cookie Support:**

- ISKON AI OÜ: info@iskon.ai
- Stripe Customer Support: https://support.stripe.com

This Cookie Policy becomes effective on the date specified above and may receive periodic updates. Please review this page regularly for any modifications.

</page>

<page>
---
title: Data Deletion | Chatislav
description: User data deletion process, timing, retention exceptions, and support channels.
source_url:
  html: https://platform.chatislav.ai/privacy/data-deletion
source_file:
  tsx: components/PrivacyPages/DataDeletion/DataDeletion.tsx
  variable: date_deletion_content
---

# Data Deletion

User data deletion process, timing, retention exceptions, and support channels.

## Source Content (English)
# User Data Deletion Instructions
**Effective Date:** June 1, 2025

**Company:** Meraxes Solutions & Services d.o.o.

**Platform:** Chatislav AI Agent Platform

## Your Right to Delete Your Data

You have the right to request deletion of your personal data. Once deleted, your account and all associated data will be permanently removed and cannot be recovered.

## What Data We Have

**- Data Collected Directly from You:**

**• Account Information**: email address, password (encrypted)

**• Profile Data**: Optional information you choose to provide (First Name, Last Name)

**• Communication Data**: Messages, support requests, feedback

**• AI Agent Data**: Information about AI agents you create and their configurations

**- Data Collected Automatically:**

**• Technical Data**: IP address, browser type, operating system, device information

**• Usage Data**: Pages visited, features used, session duration, interaction patterns

**• Cookies and Tracking Data**: As detailed in our Cookie Policy

**- Payment Data:**

**• Collected by ISKON AI OÜ**: Billing information, invoice details, payment history

**• Processed by Stripe**: Payment method details, transaction data, fraud prevention data

**• Note**: We do not store complete payment card details; these are processed securely by Stripe in compliance with PCI DSS standards

## How to Request Deletion

**Send an email to: privacy@chatislav.ai**

Include in your email:

- Your full name
- Email address used for your Chatislav account
- Clear request: "Please delete my account and all personal data"

**Email Example:**

```
Subject: Account Deletion Request

Dear Privacy Team,

Please delete my Chatislav account and all my personal data.

Name: [Your Name]

Email: [Your Account Email]

Thank you,

[Your Name]
```

**What Happens Next**

**Within 5 Business Days:**

- We confirm receipt of your request
- We verify your identity
- Your account is deactivated

**Within 30 Days:**

- Your data is deleted from our systems
- We coordinate deletion with our payment partners (ISKON AI OÜ and Stripe)
- You receive confirmation that deletion is complete

**Data We Must Keep**

Some data must be retained by law:

- **Tax/accounting records**: 7 years
- **Fraud prevention data**: As needed for security compliance
- **Legal dispute records**: Until resolved

This retained data is restricted and not used for any other purpose.

**Important Warnings**

**Before requesting deletion:**

- Export any important data you want to keep
- Settle any outstanding payments
- Remember: deletion cannot be undone

**After deletion:**

- You lose access to all AI agents and configurations
- You cannot recover your account
- All platform features become unavailable

**Need Help?**

**Questions about deletion:**

Email: privacy@chatislav.ai

Response time: Within 5 business days

**Emergency contact:**

General inquiries: info@meraxes.rs

---

**Note:** Your privacy rights are protected throughout the deletion process.

</page>

## Optional
- [Blog](https://platform.chatislav.ai/blog): Public blog index and educational content.
- [Sitemap](https://platform.chatislav.ai/sitemap.xml): Machine-readable sitemap of public URLs.
- [Robots](https://platform.chatislav.ai/robots.txt): Crawler directives for public routes.
- [Alternate Host](https://chatislav.africa): Regional production host with equivalent landing routes.

Generated: 2026-04-15T19:50:22.789Z